Council Tax Officer

Details of the job are provided below. Further information is available in the Job Description and Person Specification. Job details Job reference REQ04803 Date posted 28/11/2025 Application closing date 07/12/2025 Location Neath Civic Centre Salary £27,694 - £31,022 Per Annum Package Generous holiday entitlement, Employee Assistance Programme, Local Government Pension Scheme with 22.4% employer contributions, discounted gym membership with Celtic Leisure and excellent development opportunities Contractual hours 37 Basis Full time Job category/type Finance Working Style Your workstyle will be a mobile hybrid worker in this role which gives you the flexibility to work from home and from a variety of Council workplaces. About the role We are currently seeking motivated, driven individuals with excellent customer care skills to join our team as Council Tax Officers. You’ll provide a professional service assisting taxpayers with a variety of queries in relation to the correct billing and collection of Council Tax. This role can be challenging, you will be dealing with sensitive financial matters in a busy working environment involving continuous change. However, you’ll be playing a crucial role in supporting the Council in maximising its financial resources which assists in funding and delivering services to residents in the borough. Responsibilities To develop and maintain a high standard of technical knowledge in Council Tax administration. To ensure taxpayers are billed accurately with all relevant discounts and exemptions in a timely manner. To provide a high standard of customer care in a busy and demanding environment. To undertake general activities in relation to the administration and recovery of Council Tax, including: Processing amendments to accounts Issuing of bills, reminders, summons and liability orders Interviewing taxpayers face to face Dealing with taxpayers by phone / email and letter. Processing direct debit mandates, unpaid direct debits including liaison with bank / building societies Recommend write offs To carry out site inspections and visits for various purposes as required. Maintain work records and provide management with statistical information as and when required. Qualifications and Experience Excellent computer skills and be fully conversational with all Microsoft packages. Experience of working within a busy team to tight deadlines. Experience of dealing with the public/customer. Benefits Hybrid working (in some roles) and flexible working schemes to improve your work life balance. Benefit from a competitive employee package with a remarkable 22.4% employer pension contribution. Access discounted gym membership with Celtic Leisure. Utilise the cycle to work scheme with up to 40% off bikes and cycling equipment. Purchase a new car through Tusker salary sacrifice scheme. Enjoy exclusive discounts at local and national retailers with the Smart Spend app through our staff wellbeing group. Contact Information Email: l.spencer@npt.gov.uk Phone: 01639763907 Background Check This post is subject to a basic DBS disclosure. Welsh Language Requirements Welsh Language skills are not required. Additional Information Applications may be submitted in Welsh, applications submitted in Welsh will not be treated less favourably than an application submitted in English. Guaranteed Interview Scheme We offer a guaranteed interview scheme for candidates who have a disability and armed forces veterans. In support of employees of Tata Steel who are at risk of redundancy, or have been made redundant in 2024, Neath Port Talbot Council is offering a guaranteed interview for jobs across the Council. Please note that applicants must meet all the essential criteria, as shown in the person specification, to qualify for a guaranteed interview. If you are or going to be affected by the job losses at Tata Steel then we would welcome an application from you. Just make it known on your application form that you are currently at risk of redundancy or you have been made redundant. Commitment to Development At Team NPT, we all work together to serve the people, communities and businesses of Neath Port Talbot. We are committed to providing training opportunities and the professional development of all our employees. We look forward to welcoming you to Team NPT. #J-18808-Ljbffr