Application Consultant

OverviewHarris Health Alliance, a Harris Computer company, are recruiting for an Application Consultant on a permanent, remote-working basis. This newly created growth role is fully remote, but you’ll have flexibility to mix working remotely with trips to our collaborative offices based in Chippenham, Swindon, Chester and Plymouth.What you will doThis role sits at the intersection of customer delivery and technical problem solving, focused on the clinical model and configuration layers of our product. Day to day, you’ll translate real-world workflows into robust configurations, map and improve customer processes, and ensure new sites are set up correctly and ready for adoption. You will lead 2nd/3rd line investigations, deliver bespoke development in the legacy clinical model where appropriate, and support customers end-to-end through demonstrations, training, onboarding, and onsite go live. Beyond early life support, you will maintain strong customer relationships, field and escalate system queries, and act as a conduit between customers and internal teams. You’ll help define and scope new product work, balancing customer needs with delivery feasibility. Success in this role means stable go lives, measurable improvements in customer operations, and clear, timely communication across Support, Professional Services, Sales, and R&D.In performing this exciting new role, your core duties and responsibilities / work activities, will include (but will not be limited to):Delivering product demonstrationsPreparing tailored demo scripts and datasets aligned to customer use casesDelivering live, remote demonstrations; capture questions, feedback, and follow-up actionsMaintaining demo environments and ensure scenarios reflect current product capabilitiesProviding customer process mapping assistanceFacilitating workshops to capture current state processes; and help map future state workflowsIdentifying gaps, risks, and improvement opportunities; align workflows to product configurationProducing process maps, RACI notes, and signoffs to inform configuration and developmentConfiguration for new projectsGathering configuration requirements; set up roles, permissions, forms, templates, and parametersBuilding and validating configurations in non-production, then promote to production with approvalsMaintaining configuration inventories, change logs, and environment parityDelivering customer trainingDeveloping and maintain training materials, quick-reference guides, and exercisesDelivering remote role-based training and assess understanding and reinforce best practicesTracking attendance, feedback, and competency; schedule refreshers as neededGeneral onboarding (fielding system queries, pain points, escalating accordingly)Running onboarding clinics and Q&A sessions; manage early-life support queuesLogging, triaging, and escalating pain points; ensure timely responses and clear updatesProviding guidance on best practices, navigation, and setup for new users and sitesProviding implementation and go-live supportWhat we are looking for (Experience/Skillset)History of delivering tailored product demos to varied audiences, preparing scripts, scenarios, and demo dataExperience designing role-based training materials (guides, exercises) and delivering sessions onsite and remotelyAbility to capture feedback, manage Q&A, and translate questions into follow-up actionsPractical experience working with domain/clinical data models, configuration parameters, business rules, and validation logicDemonstrable experience triaging, reproducing, and resolving complex application issues in configurable enterprise systemsProven collaboration with R&D and Support to drive defect fixes and communicate status clearly to stakeholdersStrong understanding of XML clinical data models and product configuration layers (business rules, validation logic, parameters)Competence in legacy system customization: SQL scripting/model-driven changes, version control, unit/regression testing, and safe deployment/rollbackSite configuration setup: roles/permissions, forms/templates, workflows, and system parametersProcess mapping: facilitating workshops, documenting current/future state, identifying gaps/risks, and aligning configuration to workflowsOrganised, proactive and quality-driven; able to balance delivery pace with compliance and clinical safety considerations.Desirable (but not essential)Awareness of clinical workflows, safety considerations, and data privacy/governance expectations.Familiarity with NHS clinical safety processes (DCB0129/DCB0160 awareness) and information governance.Experience with Jira/Confluence and working within Agile delivery.About UsFormed in 2024 Harris Health Alliance, a subsidiary of Harris Computer comprises four distinct brands all operating within the Healthcare sector providing software to clients worldwide.Harris Health Alliance is part of Harris Computer group, a provider of mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia, and Australia.Harris’ strategy focuses on acquiring software businesses, strengthening and managing them well, and growing them for the future. Our companies provide mission-critical software solutions to a global customer base across various vertical markets. We are a part of Constellation Software Inc. (TSX: CSU), one of the world’s most active acquirers of software businesses.At Harris, we strive to create a respectful and united environment where all members of our globally diverse community are empowered and have equitable opportunities to succeed.BenefitsHarris offer an extremely competitive UK employee benefits programme. 5 Personal Days leave entitlement are granted over and above the standard 25 days holiday and bank holidays. Harris also offers all UK employees an annual Lifestyle Reward amounting £325 per annum/pro rata.Supporting your applicationOur recruitment process will comprise of interviews and, at times, a written exercise, an assessment day and/or a presentation. As an equal opportunities’ employer, we want to make sure we do all we can to make this a positive experience for you. If your application is progressed, please make us aware of any adjustments or additional support we can provide you with. #J-18808-Ljbffr