Application Support Analyst

6 days ago

Plymouth, United Kingdom Adecco Full time

Role /duties * Day to day monitoring of Jira tickets - picking up general support / moving tickets that need another teams attention / identifying high priority issues * Managing first line applications support phone calls * Liaise with internal and external system users, keeping them up to date with progress * Perform regular checks as part of the AFO team daily processes - raising and working through issues with team members * Update and manage support rotas to ensure cover provided * Maintaining documentation/confluence pages with details of processes and fixes * Analysis of support issues - raising possible areas of improvement with team members * Maintain team SharePoint pages Candidate requirements * Excellent Problem Solving Skills * Strong communication skills are required * Must be a strong team player * Exposure to basic SQL / or exposure to RDBMS * An understanding of basic change management procedures Please note that only successful candidates will be contacted. Thank you for your understanding. Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you. To speak to a recruitment expert please contact MoreInformation

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