Project Manager – Digital Switchover Programme

Project Manager – Digital Switchover Programme Location: Flexible (home-based with travel to Dartford office & sites as required) Contract Type: 12-month fixed term contract (Hours negotiable) Salary: Flexible depending on experience Closing Date: Monday 15th December – 9am What we’re looking for? We’re seeking an experienced Project Manager to lead Moat’s Digital Switchover Programme—ensuring a smooth transition from analogue to digital services across our housing portfolio. This nationwide change, known as the PSTN (Public Switched Telephone Network) switch-off, affects all UK households, businesses, and public services. We must upgrade our telecare and other connected services to digital networks ahead of the official switch-off deadline, to ensure service continuity and enhance safety, reliability, and future-readiness. This is a pivotal role in Moat’s transformation journey, working closely with the Head of Delivery & Change & our Director of Data & Technology to deliver a high-impact programme that directly affects customers and operational teams. You will be joining the programme at a key point – our solutions have been identified, multiple suppliers have been onboarded and we are now entering the crucial phase of delivery. As we progress through our schemes, testing solutions & communicating with customers, underpinning this complex programme with a well-controlled plan will be essential to our success. For more information please take a look at the job description: project-manager-digital-switchover.pdf Key Responsibilities Lead the planning, execution, and delivery of the Digital Switchover Programme across Moat’s housing portfolio. Coordinate with internal teams, external suppliers, and stakeholders to ensure timely upgrades of telecare and other connected services. Manage risks, dependencies, and budgets associated with the programme. Ensure compliance with regulatory requirements and industry standards. Communicate progress and impact clearly to senior leadership and operational teams. Champion customer-focused delivery, ensuring minimal disruption and clear communication to residents. About You Proven experience in managing complex, multi-stakeholder projects—ideally within housing, infrastructure, or digital transformation. Strong commercial acumen, with proven experience managing complex multi-supplier relationships. Strong understanding of the PSTN switch-off and its implications for housing and telecare services is beneficial. Excellent communication, stakeholder engagement, and problem-solving skills. Comfortable working in a fast-paced, change-oriented environment. Project management qualification (e.g., PRINCE2, Agile, PMP) is desirable. Working at Moat We support agile working and provide all necessary IT equipment to enable flexible working between home and our Dartford office. You’ll be part of a collaborative; forward-thinking team committed to delivering meaningful change for our customers. To apply Complete our application form in full via our careers website. As we use anonymous recruitment and do not accept CVs, it’s really important that you provide as much detail as possible in your application. We’re keen to understand your interest in the role and how you meet the requirements, so make full use of the spaces provided to tell us about your experience, skills, and what makes you a great fit for our team. Who are we? We provide homes across London, Sussex, Kent and Essex. Our financial strength puts us in a good position to rise to challenges and plan for the future. Our purpose is to “open doors to better lives for our customers”. We thrive to be customer pioneers; providing a great customer experience. We’re proud to have been recognised as one of ‘The Sunday Times Best Places to Work’ 2025, based on feedback from our colleagues. Why join us? Come and make a difference, grow your career, join a great team and take on new challenges. In return, you’ll receive Excellent benefits. For more info, check out our employee benefits video here: Our employee benefits: what we can offer you (youtube.com) Want to know more about Moat? Check out our social media feeds Instagram: @moathomes Facebook: Moat Homes If this sounds like the role for you, apply by 9am on Monday 15th December 2025 and be part of something bigger We encourage you to apply early, as we may close the advert before this date if we receive good interest. We're looking forward to reading your application If you require any additional adjustments to the recruitment process, please email peopleservices@moat.co.uk. #J-18808-Ljbffr