Senior communications and engagement officer

Senior communications and engagement officerThis is an interesting and worthwhile role, where you will work in a new and progressive NHS mental health trust in north London which puts safe, responsive and effective patient care at the heart of everything we do.Just one year old, North London NHS Foundation Trust is on the cusp of opening a second MHCAS - mental health crisis assessment centre, or "A&E for mental health" - the first area of the country to have two.We are committed to looking after patients close to home, either in the community or in our award-winning modern inpatient facilities.And we believe in looking after our staff, with every support service focused on improving how we make the work of clinical staff easier, more effective, more rewarding, and with zero frustrations.You will work with a team of committed and experienced communications and engagement colleagues, who jointly look after the full range of internal, external, corporate and digital communications.We want to make communicating well - with our staff, our service users, our stakeholders, and our wider community - the simplest and easiest thing to do. And we want you to help us.Can you help us?Main duties of the jobYou will have excellent writing skills, be skilled and experienced in using digital and social media, have the ability to manage a range of priorities, and be unfazed by working to tight or changing deadlines. You will need to be able to work with people at all levels, in a busy, pressured, diverse and completely awesome organisation, which is both respected and expected by a wide range of audiences to deliver on demanding expectations.Play a full role in the communications and engagement activity of the Trust, producing high quality content, including written text, digital content, and audio-visual materials, demonstrating a strong commitment to accuracy, Plain English, audience engagement, and responsiveness.Demonstrate a strong and effective commitment to forward planning, including full use of our bespoke Forward Planner, and identify opportunities and risks for activity to support delivery of Trust communication priorities and key messages, taking account of external and internal drivers and demands as appropriate.Demonstrate a strong adherence to accessible communications formats and design, and work to best practice principles with regard to consistent brand voice and visual identity across all formats.About usNorth London NHS Foundation Trust (NLFT) is committed to improving mental health care across North London to deliver excellent services to our local people.We will provide consistently high-quality care closer to home.With our partners in North London and each borough we will ensure equity of outcome for allWe will offer great places to work, providing staff with supportive environment to deliver outstanding care.Why NLFT?We develop and retain our staff through leadership behaviours and managers programme and many more opportunities.We promote flexible working and support staff with a range of health and wellbeing initiatives.NHS Discounts, generous annual leave and NHS pension schemeExcellent internal staff networkIn order to meet the needs of the Trust you may be required from time to time to work at different locations to your normal place of work. This may mean that you are required to work at any location that fall under Barnet, Camden, Enfield, Haringey or Islington. The Trust reserves the right to require staff to work at such other places or locations as it considers reasonable and necessary on a temporary or permanent basis.Job responsibilitiesPlay a full role in the communications and engagement activity of the Trust, producing high quality content, including written text, digital content, and audio-visual materials, demonstrating a strong commitment to accuracy, Plain English, audience engagement, and responsiveness.Demonstrate a strong and effective commitment to forward planning, including full use of our bespoke Forward Planner, and identify opportunities and risks for activity to support delivery of Trust communication priorities and key messages, taking account of external and internal drivers and demands as appropriate.Demonstrate a strong adherence to accessible communications formats and design, and work to best practice principles with regard to consistent brand voice and visual identity across all formats.This is not an exhaustive list, Please see the attached Job Description and Person Specification for more information on the role requirements and duties.Person SpecificationEducation and qualificationsEducated to degree level or equivalent (eg. part completion of a relevant apprenticeship or further related study)Post graduate diploma or working towards a specialist post- graduate qualification eg Chartered Institute of Public Relations diploma or Chartered Institute of MarketingEvidence of continued learning and developmentUnderstanding of range of effective communication, marketing and engagement methods, and how these can be applied to this role's purpose, aims and key priorities, with examples of personal delivery for successful outcomesExperience of working under pressure to tight deadlines while maintain high standards of accuracy and detailExperience working across partnerships in support of a shared aimStrong understanding of mental health issuesSkills knowledge and abilitiesEvidence of working to delegated authority demonstrating appropriate autonomy and escalating beyond, and able to articulate an understanding of how this would work in this role,Evidence of devising, implementing and refining communications and engagement plans in collaboration with internal and external colleagues for St Pancras Development workstreams across the year to support agreed outcomesAbility to create, maintain and use external and internal databases and information resources (grids, distribution lists, content management tools) to support strong and effective engagement with the St Pancras Development programmeStrong interpersonal skills and evidence of building and maintaining good relationships with internal and external stakeholders and able to articulate an understanding of how this would work in this roleEvidence of creating and overseeing production of materials that would be equivalent to Programme-related communication and engagement products, including publications, newsletters, 'snackable' video and audio content,Ability to receive, synthesise and communicate effectively highly complex, sensitive or contentious information, and be able to identify the most important information and how best to disseminate it, including to appropriate audiences through appropriate routesExcellent content creation including writing skills and the ability to identify good news stories to raise the profile of agreed Trust programmes services, and accomplishments,Understanding of good practice relating to organisation of events and/or meetingsExcellent writing and digital / IT skills with knowledge of a range of different tools and software including PowerPoint with the ability to create slide presentations of high quality and to tight deadlineExperience of being able to undertake regular and systematic reviews and audits to ensure the ongoing effectiveness and development of external communications.Able to build effective relationships with colleagues, including at executive level, both internally and externallyExcellent organisational and planning skillsAbility to write press releases and to pitch these to media contacts, both locally and nationallyCommunication and interpersonalExcellent multi-tasker who works well under pressure in busy environmentsExcellent interpersonal skills with the ability to communicate effectively with people at all levels including senior leaders across north central LondonProfessional mannerOtherWillingness to carry our administrative tasks when occasionally requiredFlexible approach to work, including able to work across different times and locationsOpen to learning and continual improvementDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.Senior communications and engagement manager£46,419 to £55,046 a yearPer annum including HCAS #J-18808-Ljbffr