Client Partner

OverviewAre you our “TYPE”? Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are visit us atWho do we need?The Client Partner serves as the post-sale relationship owner and strategic delivery partner for Monotype's Creative Type Services offering. This role is critical, taking over from the Global Key Account Director once the contract is signed. While the Global Key Account Director manages contracts and major upsells, the Client Partner drives service delivery excellence, client retention, and organic growth. Acting as the central hub, you orchestrate delivery teams, bridge creative and operational needs, and ensure clients realize measurable value from their Creative Type Services engagement.ResponsibilitiesPost-Sale Relationship OwnershipAssume primary relationship ownership after Global Key Account Director closes the initial saleBuild deep, ongoing partnerships with client creative leaders, brand managers, and operational stakeholdersServe as the main point of contact for service delivery, strategic planning, and partnership developmentMaintain regular engagement cadence (weekly check-ins, monthly strategic reviews, quarterly QBRs)The Client Partner is responsible for identifying upsell opportunities. The Global Key Account Director is accountable for managing contracts, defining handoffs with client stakeholders, and collaborating on major upsells that require new agreements.Creative Program LeadershipCoordinate the Core Team: Type Success Manager and Project Manager for seamless deliveryActivate Support Team resources as needed: Executive Creative Director, Creative Team, Technical Craft, OperationsTranslate client creative challenges into actionable project briefs for creative and technical teamsBridge the gap between client creative vision and Monotype's technical / typographic capabilitiesEnsure integration across operational excellence, creative solutions, and strategic advisoryCreative Partnership & EngagementEngage with Creative Directors, Brand Managers, and design teams on typographic strategyEvaluate client typographic needs and identify opportunities for creative services and custom solutionsCommunicate the creative and business impact of typography decisions and recommendationsPartner with Executive Creative Director to deliver strategic typography counsel and executive briefingsFacilitate collaboration between client creative stakeholders and Monotype's Senior Creative Type ConsultantsService Value & Growth ManagementEnsure clients realize measurable value across the five service pillars (Type Systems, Intelligence, Activation, Innovation, Vision)Identify opportunities to deepen engagement and expand service adoption within existing scopeRecognize natural expansion opportunities (additional brands, regions, or service enhancements)Track and report on key performance indicators, success metrics, and client outcomesDrive contract renewals through demonstrated value delivery and strategic partnership developmentSuccess MetricsClient retention and renewal rates for assigned accountsService adoption across the five typography service pillarsOrganic revenue growth through expanded creative service usageSuccessful coordination of cross-functional delivery (creative, technical, operational)Achievement of client-defined success metrics and creative KPIsEngagement health and leading indicators such as improved NPS, growth in stakeholder advocacy, and increased design team engagement / adoptionWhat We’re Looking ForProven experience in customer success, account management, or client services within creative or brand-led environmentsStrong track record of managing complex client relationships and driving retentionExperience leading and coordinating cross-functional creative and operational teamsBackground in creative services, brand management, agency operations, or related fields (strongly preferred)Ideally, a strong foundation in creative and typographic principles to engage credibly with client creative teamsAbility to understand and articulate how typography impacts brand strategy and business outcomesCapability to evaluate typographic strategies and identify opportunities for Monotype's creative servicesComfortable discussing design direction, font pairing, brand identity, and creative executionFamiliarity with design tools and creative workflows (Adobe Creative Cloud, Figma, etc.)Ability to translate between creative language and business value propositionsSkilled at facilitating collaboration between client creative teams and Monotype specialistsBridge-builder between creative vision and technical / operational executionComfortable presenting to both creative leadership and C-suite executivesSelf-driven with strong ownership mentality for client outcomesProactive in identifying creative opportunities and addressing challenges before escalationBalanced perspective appreciating both creative excellence and business objectivesWhat’s in it for youHybrid work arrangements and competitive paid time off programs.Comprehensive commercial medical insurance coverage to meet all your healthcare needs.Competitive compensation with corporate bonus program & uncapped commission for quota-carrying SalesA creative, innovative, and global working environment in the creative and software technology industryHighly engaged Events Committee to keep work enjoyable.Reward & Recognition Programs (including President's Club for all functions)Professional onboarding program, including robust targeted training for Sales functionDevelopment and advancement opportunities (high internal mobility across organization)Great pension scheme to save for your future, and so much more#LI-DNIMonotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. #J-18808-Ljbffr