Business Analyst

Responsibilities Manage and optimize designated processes within global service operations, ensuring alignment with the overall strategy and organizational goals. Collaborate closely with regional teams and local business units to understand business needs, gather requirements, and drive improvements. Develop and implement process standards, guidelines, and best practices to achieve consistency and efficiency across regions. Analyze process performance data, identify trends, and recommend improvement actions to enhance service quality, efficiency, and customer satisfaction. Act as a liaison between the IT team and business units for process-related IT solution requirements, ensuring effective communication and alignment. Lead and coordinate process-specific transformation projects, driving change management and adoption across the organization. Monitor compliance with established process standards and drive continuous improvement initiatives to adapt to changing business needs. Provide training and support to regional and local teams on process changes and best practices to ensure successful implementation and adherence. Prepare and present regular reports to senior leadership on process performance, improvement opportunities, and project status. Strong understanding of global services organisation, with experience in process optimization and business analysis preferably within healthcare or a related industry. Experience/knowledge of Software Development Lifecycle (SDLC). Demonstrated ability to manage process transformation initiatives and drive process improvements by understanding process and business requirements and translating them into business requirements and/or user stories. Strong influencing skills, able to work effectively in a matrixed environment and across organizational boundaries/regions to drive change and harmonization across a global organization. Highly skilled and experienced in facilitating cross-functional discussion and driving alignment. Comfortable in ambiguous situations and rapidly changing, high sense of urgency type environments. Strong analytical and problem-solving skills, with the ability to leverage data to identify improvement opportunities. Excellent communication and interpersonal skills, with the ability to communicate effectively with stakeholders at all levels of the organization. Experience working with IT teams to identify and implement technology solutions that support process optimization. Qualifications Bachelor's Degree in Business Administration, Operations Management, Management Information Systems or a related field; a Master's degree or equivalent is a plus. Certification in Design Thinking or Lean Six Sigma (preferred). Project Management Certification (e.g., PMP, PRINCE2) or a similar qualification is preferred. Minimum of 8 years of relevant experience in service operations or process management. About Siemens Healthineers We are a team of more than 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in‑vitro and in‑vivo diagnostics to image‑guided therapy and innovative cancer care, is crucial for clinical decision‑making and treatment pathways. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers. This is a role well suited to an ambitious professional looking for the next step in their career. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med‑tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally. Join Us Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sound interesting? Then come and join our global team as Senior Business Analyst. #J-18808-Ljbffr