QA Coordinator

QA Coordinator – Hoople Group Location: HerefordshireContract: PermanentHours: 37 per weekSalary: HC06 – £28,142 – £32,061 per annumClosing date: 07.12.25 Role Overview The Quality Assurance Co‑ordinator will provide high‑level administrative and clerical support across the Quality Assurance service. This includes managing Stage 1 complaints, coordinating training events, producing QA reports and ensuring that all activity supports the efficient and effective delivery of services. Working closely with Service Managers, Heads of Service and team leads, the postholder will help deliver the requirements of the Quality Assurance function and act as an essential link between teams. A central part of the role involves tracking audits, supporting the development of processes, procedures and tools, and collating audit data to inform accurate reporting. The Co‑ordinator will maintain the document library to ensure a clear audit trail is available for all projects and will act as a key point of contact for communication across the service, including managing updates for the intranet site. The successful candidate will contribute to the design and embedding of templates and processes, ensuring governance standards are upheld and that robust audit records are consistently maintained. This is an excellent opportunity for someone with strong organisational skills and a proactive approach to support high‑quality decision‑making and continuous improvement within a busy and dynamic service. Herefordshire is on a journey, and we would like you to be part of our next chapter. This is an exciting opportunity to have a genuine impact on the local authority and help improve the lives of children and young people across our communities. Qualifications Experience and passion for identifying ways of continually improving service provision Experience of participating in an Ofsted inspection and collating and presenting QA data Able to communicate effectively at all levels Able to present confidently to and respectively challenge professionals, managers and senior leaders Able to think creatively about overcoming obstacles to achieving good outcomes for children Benefits Competitive salary: £28,142 – £32,061 per annum Enrolment in the Local Government Pension Scheme (LGPS) Annual leave: 31 days’ annual leave (pro rata) plus bank holidays; purchase an additional 10 days per annum during the request period Flexible working: potential for job‑sharing, part‑time hours and agile working Employee Assistance Programme: 24/7 access to support and counselling Payment of professional membership fees (based on role requirements) Access to retail, leisure, holiday and health benefits, including savings, cash back and discounts How to Apply To apply, upload an up‑to‑date CV and complete the application form demonstrating your experience, skills and abilities for the role. Include reference to the job description and person specification. If shortlisted, the Children & Young People Recruitment Team will contact you via email to arrange interview and/or assessment. Additional Information We encourage reasonable adjustments during the application and interview process. The recruitment process is run in partnership with Hoople Resourcing; if you require adjustments, contact [email protected] for the application process. If shortlisted, adjustments will also be supported by the Children & Young People Recruitment Team. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. An enhanced DS14 check and further pre‑employment checks will be required for successful candidates. #J-18808-Ljbffr