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Field Operations Manager

2 weeks ago

Alfreton CP, United Kingdom DisasterCare Platinum Full time

Field Operations Manager Monday to Friday with some evenings and weekends depending on workloads Overview We’re looking for a proactive Field Operations Manager to provide visible leadership and operational oversight across our Fire, Water, and Strip‑Out teams. This is a field/office‑based role (2–3 days per week in the field) that combines hands‑on technical support with project management, compliance auditing, and people development. You’ll ensure every claim is treated like a project, safe, efficient, compliant, and right the first time. From auditing live jobs and enforcing health & safety, to mentoring Supervisors and driving surge planning, you’ll be a key leader in shaping consistent, high‑quality operations. This is a highly visible role where leadership, accountability, and professionalism are vital. You’ll protect insurer trust, support policyholders, and uphold DisasterCare East Midland's values. Responsibilities Technical & Field Leadership – providing on‑site leadership, audits, and live decision‑making. Operational Management – planning resources, managing surge/on‑call cover, and holding Supervisors accountable. Training & Development – mentoring Supervisors and delivering training/coaching to Technicians. Continuous Improvement – identifying workflow improvements and driving innovation across teams. Health, Safety & Compliance – ensuring compliance with RAMS, COSHH, PPE, and promoting a proactive safety culture. Customer & Insurer Relations – supporting Supervisors with escalations and attending key claims with insurer rota. Qualifications Full UK Driving Licence (essential). NEBOSH General Certificate or IOSH Managing Safely (essential). Leadership or supervisory training (desirable). Benefits You’ll Receive Free Onsite Gym Employee Assistance Programme (EAP) – 24/7 confidential support Annual Pay Review Bright Exchange Discounts – savings at hundreds of UK shops, restaurants, gyms, and cinemas Free Eye Tests Access to E‑Learning and Skills Development Ongoing Professional Training Opportunities (Clear Plan) Regular Team Events and Social Activities If you need any adjustment or support when applying for this position, please email HR@disastercare.co.uk. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing Industries Insurance #J-18808-Ljbffr