Lead End User Computing Engineer

Description Are you an experienced End User Computing professional with a passion for leadership and a deep technical expertise in EUC technologies Social Security Scotland is seeking a dedicated Lead End User Computing Engineer to join our Chief Digital Office. In this pivotal role you will lead a small team of EUC specialists driving operational excellence and ensuring a seamless secure and efficient user experience for over 4000 colleagues across multiple devices and platforms. If you hold a JAMF 300 certification and thrive on delivering innovative solutions this is your chance to make a meaningful impact within a forward-thinking government organisation. Social Security Scotland an Executive Agency of the Scottish Government is undertaking the largest and most complex IT and digital change programme since devolution. With a lifetime budget of over 300m Social Security Scotland is delivering a social security system that will support the people of Scotland for decades to come. We aim to develop within Social Security Scotland a positive and inclusive culture which supports our people to flourish by embedding a working environment where we all treat each other with dignity and respect and recognise each others contributions. A Lead End User Computing Engineer has expert technical understanding and is accountable for vendor and supplier management. At this level you will work with relevant IT operations and other functions such as technical architecture to understand lower level productivity development and feasibility. Responsibilities Manage the Mobile Device Management solutions (e.g. JAMF Intune SCCM) ensuring secure configuration accurate asset tracking and proper control of IT assets across key areas. Oversee high-impact complex change requests ensuring release policies procedures and processes are followed. Lead incident investigations and problem resolution within EUC and JAMF environments proactively identifying and addressing potential issues to deliver excellent user outcomes. Analyse patterns and trends to improve services collaborating with specialists as needed and implementing preventative measures. Develop and maintain procedures documentation and reports providing insightful commentary and ensuring standards for object security and integrity. Apply ITIL best practices to manage service lifecycle including planning testing and continuous improvement initiatives. Set and uphold technical standards coordinate system and acceptance testing and offer authoritative guidance on test planning. Identify opportunities for process optimisation contribute to best practice development and champion user research to understand and prioritise user needs. Collaborate with stakeholders to drive improvements and recommend appropriate tools and methods to enhance EUC services. Qualifications Success Profiles We use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements Experience 1. You possess strong technical expertise in JAMF ideally holding a JAMF 300 certification with proven experience in leading a team and taking responsibility for investigating and resolving complex or high-impact incidents. You serve as an effective senior-level interface between users and service providers. 2. With a customer-focused approach you have actively contributed to identifying and implementing service and process improvements consistently promoting best practices across your teams service portfolio. Behaviours Leadership (Level 3) Delivering at pace (Level 3) You can find out more about Success Profiles Behaviours here. Technical skills This role is aligned to Lead End User Computing Engineer within the Digital Data and Technology Profession. These skills will be tested during the Technical Assessment if you are successful at sift stage. They will be not be assessed at application stage. Please review the following to understand the skill expectations : End user computing engineer - Government Digital and Data Profession Capability Framework How to apply Apply online you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profiles above. Be sure to provide specific examples of work that youve done that showcase your relevant experience. In the event that we receive a high volume of applications we may conduct an initial sift using the CV and Supporting Statement based on the first Experience criteria. Candidates who successfully pass this initial sift will have their applications fully assessed. Candidates who are successful at sift stage will be invited to attend an Interview and Technical Assessment. The interview will further assess the Experience and Behaviours listed in the job advert and the technical assessment will evaluate the technical skills relevant to the role. Candidates who pass the sift and are invited to the Interview and Technical Assessment stage will receive a Technical Assessment Candidate Pack which will outline the skills to be assessed and the assessment methods to be used. Following the application sift there may be a telephone interview as part of the assessment process before the main interview. We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview / assessment. Expected Timeline (subject to change) Sift - w / c 13th October Interview w / c 27th October Location - In Person in either Dundee or Glasgow Reserve List In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months. About us Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service we uphold the Civil Service Nationality Rules. DDaT Pay Supplement This post is part of the Scottish Government Digital Data and Technology (DDAT) profession and as a member of the profession you will join the professional development system. This post currently attracts a 5000 annual DDAT pay supplement applicable after a 3 months competency qualifying period. The payment will be backdated to your start date in the role. Pay supplements are reviewed regularly and there is one currently underway. Changes will be communicated when the review is concluded. Working pattern Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or you have specific questions about the role you are applying for please contact us. Equality Statement Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further information Find out more about our organisation what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes. The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. Social Security Scotlands recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission () If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and / or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioners Recruitment Principles you can make a complaint by contacting Social Security Scotland at in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner. If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via Apply before - Monday 13th October 2025 @ 23 : 55 Contact Name- Fraser Cosh Contact email @ Key Skills Administrative Skills,Facilities Management,Biotechnology,Creative Production,Design And Estimation,Architecture Employment Type : Full-Time Experience : years Vacancy : 1 #J-18808-Ljbffr