Trainer (Beauty Therapist) Weekends

1 week ago

Greater London, United Kingdom FACEGYM Full time

Part‑Time Trainer (Beauty Therapist) Reporting to: Studio Manager Hours: Weekends Responsible for: Delivering facial workouts and first‑class customer service Location: FaceGym Studio (Central London; also across the UK & USA) Job Summary: The main function of this role is to carry out facial workouts and drive exceptional customer service, sales, and client retention within our studios. Key Duties And Responsibilities Deliver all workouts in line with FaceGym Workout protocols. Sell the brand’s unique offerings, workouts and homecare products within the studio and when promoting the brand front of house. Use body language, rapport building, mirroring and matching behaviours with every customer, adapting selling and customer service skills to different customer profiles and offering 5‑star service to everyone. Overcome selling challenges and create retail theatre to attract and entice customers, incorporating the client journey and brand story while engaging with customers. Maintain an exceptional customer experience at every touch‑point of the customer journey. Meet retail and service individual targets and KPIs. Keep workstations clean, presentable and well‑stocked with necessary products and tools/equipment required to carry out the full range of workouts and necessary tasks. Focus on maximizing retail potential and client retention. Operate point of sale systems, card machines and tills efficiently. Build and constantly update knowledge on skincare, products and workouts. Communicate effectively and professionally with all team members, Studio Manager and FaceGym management. Use learning from each site to further develop the client experience in-store. Update your own knowledge on skincare, products and treatments continuously. Adhere to Health & Safety guidelines regarding sterilization and storage of all equipment. Maintain a high standard of personal hygiene, follow grooming guidelines and emphasize cleanliness due to close contact with clients. Lead by example, portraying a professional image and conduct that represents the brand at a high standard. Establish an effective working relationship with the full team and management. Be skillful on the Zenoti booking system. Excel in a customer self‑served studio setting, taking full ownership of the client journey from first greeting and consultation through treatment, after‑care and successful checkout. Person Specification NVQ 3 Beauty Therapy qualification or equivalent. Hands‑on experience with customers. Previous experience working within beauty, retail and spa. Enjoys exploring opportunities and using own initiative. Exceptional customer service skills. A team player with inspirational social skills. Articulate and confident communicator. Ability to stay calm and positive during busy days. Ability to stand during a 6‑8‑hour shift. Fully flexible across weekdays and weekends. Our Brand Values Teamwork Adaptability Ownership Respect The Perks Generous commission on retail and services. Exclusive discounts: Personal, friends and family discounts on our services. Product perks: 50 % off FaceGym products. One additional day of holiday for each year of service with the company. Supportive resources: Access to our free and confidential employee assistance program. #J-18808-Ljbffr

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