Patient Access Officer

Location: The Wilmslow Hospital, Cheshire, SK9 1NYFull time, 37.5 hours per week (Monday‑Friday, 1 in 6 Saturdays).Shifts on rotational basis – 6am‑2pm, 8am‑4pm, 10am‑6pm, 12pm‑8pm.Permanent contract.Salary: £26,052 per annum.We’re looking for a Patient Access Officer to join the team at The Wilmslow Hospital. This is your opportunity to become a vital part of the UK’s largest private healthcare provider. Candidates with a background in customer‑facing roles—such as retail or hospitality—are encouraged to apply. Your interpersonal skills, positive attitude and customer service experience will be invaluable in delivering a 5‑star patient experience.As a Patient Access Officer, you will be the first point of contact for patients and visitors, providing a warm and professional welcome at reception. Your role will involve delivering a high standard of customer care while managing a busy front desk, handling patient check‑ins and assisting with enquiries. In addition, you will provide a comprehensive range of administrative services to support consultants and third parties, ensuring the smooth coordination of the patient journey. This front‑facing role requires excellent communication skills and the ability to manage a high volume of activity while maintaining a 5‑star, world‑class service.For candidates from retail or hospitality, this role offers a unique opportunity to bring your customer service skills into a healthcare environment, where you can grow professionally and have a direct impact on patient care. You’ll gain valuable experience in a clinical setting, with opportunities for career progression through internal and external training.What You’ll DoWork closely with the Patient Experience Manager and the Clinical Services Manager to ensure 5* excellence across the facility.Act as the first point of contact for patients, consultants and visitors as part of the Front of House team.Handle enquiries in person, via telephone and email.Carry out a variety of administrative tasks.What You’ll BringPrevious experience within a healthcare setting or customer service setting, delivering exceptional service.Team player with a can‑do attitude.Warmth and compassion.Impeccable standards.Excellent written and verbal communication skills.Computer literate.Above all else, we’re committed to the care and improvement of human life. It’s this guiding vision that influences everything we do at HCA UK. From the CEO to the colleagues on the floor we all play a part in delivering exceptional care to our patients.Why HCA UK?HCA has evolved into one of the world’s leading healthcare providers. In the UK, we’re one of the largest privately‑funded healthcare groups, investing over £500 million in the latest treatments, technology, techniques, medication and facilities. As part of a large multisite, established healthcare group, we offer unrivalled opportunities for career progression through internal and external courses, and working conditions that prioritise both your mental and physical wellbeing.Benefits25 days holiday each year (plus bank holidays), increasing with service, with the option to buy or sell leave to suit you.Private Healthcare Insurance for treatment at our leading hospitals.Private pension contribution which increases with length of service.Season Ticket Loan and Cycle to Work scheme.Group Life Assurance from day one.Critical illness cover.Enhanced Maternity and Paternity pay.Corporate staff discount for all facilities including Maternity packages at The Portland.Comprehensive range of flexible health, protection and lifestyle benefits to suit you.Discounts with over 800 major retailers.Culture and ValuesUnique and Individual: We recognise and value everyone as unique and individual.Kindness and compassion: We treat people with kindness and compassion.Honesty, integrity and fairness: We act with absolute honesty, integrity and fairness.Loyalty, respect and dignity: We trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity.Reasonable AdjustmentsWe believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs as well as offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them.Seniority levelEntry levelEmployment typeFull‑timeJob FunctionHealth Care Provider #J-18808-Ljbffr