Patient Access Officer

6 days ago

Wilmslow, United Kingdom Lister Fertility Clinic Full time

Patient Access Officer (P/T) Lister Fertility Clinic – The Wilmslow Hospital, Cheshire Shift details: Monday to Friday 5pm–8pm and Saturdays; 22.5 hours per week; permanent. What You’ll Do Greet patients and visitors with a friendly and professional demeanour, ensuring they feel supported and valued from the moment they arrive. Engage with patients throughout their journey, addressing queries, providing clear communication, and maintaining a welcoming environment. Respond promptly to any patient or third‑party requests, demonstrating empathy and understanding in every interaction. Maintain accurate and up‑to‑date information on the hospital database during the patient journey. Formally pre‑register or register all patients onto HCA databases. Ensure all relevant patient documents are signed and scanned to the patient accounts. Manage patient waiting areas to ensure the Patient Access Service runs smoothly. Coordinate and facilitate all patient bookings where applicable. What You’ll Bring Previous administrative experience in a client/customer‑facing role (candidates with retail or hospitality backgrounds are encouraged to apply). Strong interpersonal and communication skills, with a positive attitude and the ability to empathise with patients and visitors. Excellent customer care skills, ensuring each patient’s journey is seamless and compassionate. Ability to remain calm and professional under pressure while managing multiple tasks. Benefits 25 days holiday each year (plus bank holidays) with option to buy or sell leave. Private healthcare insurance for treatment at our leading hospitals. Private pension contribution which increases with length of service. Season ticket loan and Cycle to Work scheme. Group life assurance from day one. Critical illness cover. Enhanced maternity and paternity pay. Corporate staff discount for all facilities, including maternity packages at The Portland. Comprehensive range of flexible health, protection and lifestyle benefits. Discounts with over 800 major retailers. Culture and Values We celebrate the unique perspectives and different experiences each of us bring, ensuring you can be at your best for our patients and each other. Our Mission Is Simple: Above All Else We’re Committed To The Care And Improvement Of Human Life. We live and breathe four core values: Unique and Individual – we recognise and value everyone as unique and individual. Kindness and Compassion – we treat people with kindness and compassion. Honesty, Integrity and Fairness – we act with absolute honesty, integrity and fairness. Loyalty, Respect and Dignity – we trust and treat one another as valued members of the HCA UK family with loyalty, respect and dignity. Reasonable Adjustments We believe everyone should feel comfortable to bring their full self to work and be afforded the same opportunities. As a Disability Confident committed organisation, we’re happy to discuss flexible working arrangements to suit your needs and offer reasonable adjustments throughout our recruitment process and in the workplace to anyone that needs them. Seniority level Entry level Employment type Part-time Job function Health Care Provider Industries Hospitals and Health Care #J-18808-Ljbffr

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