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Support Worker

2 weeks ago

Kingston upon Thames, United Kingdom New Growth Care Group Full time

Support Worker – Casual (Bayside / Kingston areas) Develop and maintain staff rosters, ensuring optimal coverage aligned with client needs Handle rostering adjustments, including shift swaps, absence coverage, and last‑minute changes Liaise with team leaders and support workers to coordinate staffing based on availability and client requirements May be required to assist with intake phone calls and collaborate with the intake team to develop or adjust support plans, leveraging in‑depth knowledge of rosters Ensure compliance with organisational policies, industry standards (NDIS), and employment regulations Provide training to new staff on rostering systems, procedures, and expectations Collaborate with the recruitment team for onboarding and the payroll team for accurate timesheet processing Develop contingency plans for emergency roster changes and ensure continuity of services Skills & Qualifications Cert III or IV in Business Administration or relevant field (highly desirable) Experience in administrative roles with a focus on rostering and scheduling (essential) Strong organisational skills and attention to detail with the ability to manage competing demands Proficiency in rostering software and IT systems, with a willingness to learn new technologies Excellent communication and conflict resolution skills Understanding of the disability sector and relevant regulations (NDIS) (essential) Experience in customer service roles working with diverse populations (essential) Requirements National Police Check Working with Children Check Legal working rights in Australia Key Responsibilities Assist clients with personal care, including bathing, dressing, grooming, and toileting Support clients with daily living tasks such as cooking, cleaning, and meal preparation in their private residences Accompany clients to medical appointments, physiotherapy, hydrotherapy support and social outings Monitor client health and report changes Provide companionship and encourage social engagement Maintain accurate records of client interactions and care provided Collaborate with multidisciplinary teams to ensure coordinated care Maintain a safe environment for clients Skills and Attributes Empathy and Compassion: Ability to understand and empathise with the challenges faced by individuals with disabilities Communication Skills: Effective communication with clients, families, and healthcare professionals Patience and Flexibility: Adaptable and calm in challenging situations Respect for Diversity: Promote inclusion and respect for cultural, social, and individual differences Problem‑Solving: Proactively find solutions to client challenges Professionalism and Confidentiality: Maintain professional boundaries and respect client privacy Continuous Development: Commitment to ongoing training and professional growth Mandatory Requirements Fluent in English as a first language Aged 30 years or older Demonstrated experience supporting individuals with neurological conditions such as Stroke (Cerebrovascular Accident) and Acquired Brain Injury (ABI) Certificate IV or higher in Disability, Aged Care, or a related field (essential) National Police Check (Issued Within the Last 90 Days) NDIS Worker Orientation Module Current First Aid and CPR certification Working with Children Check Current and valid driver’s licence and reliable vehicle with comprehensive insurance Manual Handling, Medication Administration and Infection Control Training (or willingness to obtain) Full legal working rights in Australia Why Join us? Flexible Work: Choose shifts that fit your schedule and lifestyle Career Growth: Opportunities for training and professional development Supportive Team: Be part of an inclusive and compassionate work environment Meaningful Work: Make a lasting impact in the lives of those you support By joining New Growth Care Group, you’ll have the opportunity to make a meaningful impact in the lives of individuals living with disabilities, fostering independence, and improving quality of life. Apply today to become part of our dedicated and growing team in South Morang New Growth Care Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Apply For This Role Submit your details and CV via our application form. #J-18808-Ljbffr