Receptionist | University College London Hospitals NHS Foundation Trust

As a Receptionist at University College London Hospitals NHS Foundation Trust (UCLH), you will play a vital role as the first point of contact for our patients and visitors. You’ll provide a warm welcome, deliver exceptional customer service, and support clinical and administrative teams to ensure a smooth patient journey. Working in a fast-paced environment you’ll handle multiple priorities and respond calmly to changing demands. You’ll be someone who enjoys problem-solving — using initiative to identify and resolve issues for patients and clinical teams — and who takes pride in helping services run efficiently. This role is ideal for an organised, approachable professional who thrives in a dynamic environment and is committed to providing an excellent patient experience. This job requires being on‑site in a patient‑facing environment 5‑days a week. While in post, there will be no opportunities for remote working. You will greet patients and visitors, manage a busy reception area, and handle a range of enquiries both in person and by phone or email. You’ll register patients, check them in for appointments, update electronic health records accurately, and support the coordination of busy outpatient clinics. You’ll be proactive in spotting and resolving issues that could affect patient flow or clinic outcomes — for example, rescheduling appointments, escalating delays, or resolving booking discrepancies. The role involves balancing competing demands, supporting patients who need reassurance or additional assistance, and liaising closely with clinical and administrative colleagues to keep services running smoothly. You’ll also arrange interpreters and transport when required, maintain confidentiality at all times, and contribute to continuous improvement by suggesting practical solutions to everyday challenges. Flexibility and teamwork are key, as you may provide support across different areas within your department. University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top‑quality patient care, excellent education, and world‑class research. We provide first‑class acute and specialist services across eight sites: University College Hospital (incorporating the Elizabeth Garrett Anderson Wing) National Hospital for Neurology and Neurosurgery Royal National ENT and Eastman Dental Hospitals University College Hospital Grafton Way Building Royal London Hospital for Integrated Medicine University College Hospital Macmillan Cancer Centre The Hospital for Tropical Diseases University College Hospital at Westmoreland Street We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the third year in a row. UCLH recognises the benefits of flexible working for staff – To find out more, visit: Flexible working. To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH? This advert closes on Wednesday 3 Dec 2025 #J-18808-Ljbffr