Retail Service Advisor, 38 hours, Nottingham

1 week ago


Nottingham, United Kingdom Virgin Media O2 Full time

Who we areAt Virgin Media O2, we’re not just about phones and broadband – we’re about real connections. As a Store Service Advisor, you’ll be the friendly face in our retail stores, turning everyday interactions into standout experiences. Whether it’s helping with a billing query or solving a tech challenge, you’ll bring energy, empathy, and expertise to every conversation.You’ll be part of a team that’s passionate about people, proud of our products, and driven to make every visit memorable.What You’ll Be DoingCreate standout moments – greet every customer with warmth, energy, and genuine interest.Solve with confidence – handle everything from account queries to tech challenges, always putting the customer first.Build loyalty through great conversations – listen, understand, and offer solutions that turn tricky situations into positive outcomes.Live our brand – show customers the benefits of staying connected with Virgin Media O2.Own it – follow our policies, flag risks, and protect both our customers and the business.Grow together – take part in training, share ideas, and celebrate wins as part of a supportive, high-performing teamThe must havesA genuine passion for delivering brilliant customer serviceGreat communication and problem-solving skillsConfidence in handling challenging conversations with care and professionalismA team player who brings positivity and energy to every shiftThe other stuff we are looking forA genuine interest in technology and how it can make life betterPrevious experience in retail, sales, or customer service (though not essential)A proactive attitude and team spirit to thrive in a collaborative environmentWhat’s in it for youA competitive salary of £24,587 per yearPrivate medical coverMarket-leading leave policies – maternity, paternity, neonatal, and carers leave23 days’ annual leave plus your birthday off, with the option to buy or sell up to 5 extra daysAn excellent pension scheme, matching up to 10%Plus, a wide range of support, rewards and tools – all focused on helping you prioritise what really matters. #J-18808-Ljbffr


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