Retail Customer Advisor

2 days ago


Nottingham, United Kingdom Three UK Full time

Retail Customer Advisor (Nottingham - Victoria Centre) 9 Month FTC - 16 hours Three UKUnit 49 Victoria Centre, Nottingham, NG1 3QG Salary: £12.60 per hour + on‑target bonus of 25% (monthly). Working Hours: Part time 16 hours across 3 days per week, including weekends on a rotation basis. Duration: 9 Months. Company Overview We build a network that connects people, places and potential. We aim to close the digital divide, empower communities and drive progress. Our workplace values belonging, safety and inclusion. Job Description As a Retail Customer Advisor at Three UK, you will understand and meet each customer's needs, deliver exceptional service and help achieve sales targets. Key Responsibilities Customer Engagement – enhance customer journey through meaningful interactions. Service Excellence – create exceptional experiences by promoting innovative products. Performance Enhancement – achieve personal and store KPIs by driving sales. Solution Efficiency – provide personalised solutions for mobile or network enquiries, ensuring prompt resolution. Qualifications Customer Focus – passion for delivering exceptional service. Team Collaboration – work well within a team, contributing to a positive environment. Problem Solving – resourceful and proactive in resolving enquiries. Full training will be provided; prior product knowledge not required. Benefits A free staff handset + unlimited SIM card 4.5% employer pension contribution Life assurance Holiday allowance 31 days plus 2 bank holidays and 3 personal days (pro‑rata) Redeemable: Tastecard membership, Money to spend with Uber, Perks at Work discounts, monthly and annual awards. What We Offer Great pay, bonuses, up to 31 days off plus 2 bank holidays and paid personal days; personalised benefits; learning & development tools. Additional Information We provide reasonable adjustments and supported recruitment, and use AI to improve processes. We value authenticity and genuine experience. #J-18808-Ljbffr


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