Information Technology Application Analyst

Refresco, Bridgwater, England, United Kingdom Join Refresco as the technical backbone of our operations and take on a role where your expertise keeps business and manufacturing applications running at full speed. This isn’t just troubleshooting—it’s about owning critical processes, driving efficiency, and making a visible impact across all UK sites. On top of your salary, there is also potential to join an on-call rota, with extra pay for assisting with critical issues outside of normal office hours. If you thrive on solving problems, love working with enterprise-level systems, and want a career where IT meets real-world manufacturing, this is your chance to shine. IT Applications Analyst Bridgwater, Somerset Monday – Thursday 8:30am – 5pm, Friday 8:30am – 4pm Permanent, Hybrid – 3 days in office Annual bonus and annual pay review Early finish on a Friday 28 days annual leave + bank holidays Purchase up to an additional 3 days holidays Life assurance Employee referral scheme - earn a bonus for referring your friends or family GroceryAid – a support service offering financial, legal, wellbeing and practical support, advice and counselling Cheers – access to our award‑winning benefits platform offering discounts, free perks, and well‑being tools for all employees Free onsite parking, and discounted products About the Role To provide 2nd line technical and operational support for business & manufacturing applications that supplement Refresco’s ERP environments. Responsible for documenting, troubleshooting and resolving complex system issues, ensuring the smooth functioning of related processes, and assisting end‑users with system enquiries and problems. Key tasks and responsibilities as an IT Applications Analyst at Refresco Act as the primary contact for assigned applications, providing technical support, investigating complex issues across business areas (Forecasting, Scheduling, BOM, Labelling, QM, WMS, LGVs, Conveyors, Customer Portal, Middleware, Alerting, YMS), and collaborating with 1st line support to resolve within SLAs. Monitor and manage ITSM queues, escalte issues to external suppliers/3rd parties, and coordinate with service providers for advanced configuration/customisation. Assist end‑users with functionality and best practices, analyse requirements, propose enhancements, and recommend process improvements to optimise operations. Design and develop dashboards/middleware solutions, participate in testing, upgrades, patches, refreshes, archiving, and new implementations while adhering to Change Management and governance processes. Maintain records of application setup, process flows, incident resolutions, and knowledge articles for future reference. Provide on‑site support across offices, warehouses, and production areas, and deliver 24/7 coverage for business‑critical issues as part of the on‑call rota. About You The ideal candidate will demonstrate proven expertise across multiple systems, a deep understanding of manufacturing business processes, strong experience in supporting business and manufacturing systems, and proficiency in system integration and middleware technologies. Ultimately, we encourage everyone to role‑model our core values of agility, responsibility, passion, excellence, and entrepreneurship as we believe these are what has made Refresco successful so far. Find out more about the Refresco Values here: https://www.refresco.co.uk/uk/about/our-values Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process. Seniority level Associate Employment type Full‑time Job function Information Technology Industries Food and Beverage Services Food and Beverage Manufacturing Manufacturing Referrals increase your chances of interviewing at Refresco by 2x #J-18808-Ljbffr