Senior Client Accounts Assistant

OverviewJob Title: Senior Client Accounts AssistantLocation: Becket House, WorthingBrand: LRGSalary: £29,000 OTEAbout Us:LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.ResponsibilitiesLead by example to deliver improvements to our Landlord Client Money journeyEncourage a high performance culture, with a focus on understanding and delivering on Landlord needs and expectations from a client accounts perspective.Promote excellent customer service to be at the core of all client transactions and interactions.Build and maintain excellent relationships with Senior PM/Branch staff, and with Landlord Clients.Drive collaboration with Client Accounts colleagues, and the wider business, to identify further improvement opportunities to Landlord's money movement experienceWorking with the Acquisition team to facilitate a smooth transition of landlords into the business from both acquisitions and management takeovers.Act as a first point of escalation for any accounts needing additional support, taking responsibility for investigating and resolving complaints relating to Client Accounts issues.Provide upskilling and support to improve the team's knowledge and the service they provide;Complete regular 1-2-1's with direct reports, providing feedback on performance, supporting growth and promoting development.Identify areas of improvement through regular quality auditing and coaching.Encourage regular communication within the team to drive a best practice culture.Provide feedback to the Landlord Support Manager on improvement opportunities within the Client Accounts journey for Landlords.Offer support for more complex accounting queries from colleagues in Branches, relating to;Client Money Movement/ProtectionCompliance and auditsTax regulationsNon-resident Landlord processesWhat we are looking forEssentialPassion for Customer Service / Client Accounts ExperienceAn ownership driven approach to problem solvingExcellent telephone manner and written vocabularyDesirableAccounts, Tax and/or finance experienceExperience of Lettings industry, PropCo, Reapit, and other Lettings systemsExcel skillsWhat we can offer youProven track record for career growth and advancement within the companyMarket leading training and ongoing professional developmentSupportive and collaborative team environmentBenefitsCompetitive base salaryQuarterly and yearly awardsSalary sacrifice pension schemeGenerous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per yearLRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referrals from Recruitment agencies, and any such submissions will not be considered.Department: Finance and AccountsLocations: Worthing Becket HouseRemote status: HybridEmployment type: Full-timeDriving Licence Required: No #J-18808-Ljbffr