Senior Client Accounts Assistant

4 days ago

Worthing, United Kingdom LRG Full time

5 days ago Be among the first 25 applicants Job Title: Senior Client Accounts Assistant Location: Becket House, Worthing Brand: LRG Salary: £29,000 OTE Overview LRG are an award‑winning national property company, growing rapidly and offering tailored training and development for all levels. With over 300 branches across England and Wales we pride ourselves on delivering an outstanding customer experience and investing in our people. This role will be based in our new Landlord Support Team, focusing on the customer journey from a client monies perspective and ensuring excellent service. Key Responsibilities Lead by example to deliver improvements to the Landlord Client Money journey. Encourage a high‑performance culture focused on understanding and meeting Landlord needs from a client accounts perspective. Promote excellent customer service at the core of all client transactions and interactions. Build and maintain strong relationships with Senior PM/Branch staff and Landlord Clients. Collaborate with Client Accounts colleagues and the wider business to identify further improvement opportunities in the Landlord’s money movement experience. Work with the Acquisition team to facilitate smooth transitions of landlords into the business from acquisitions and management takeovers. Act as a first point of escalation for accounts needing additional support, investigating and resolving complaints related to Client Accounts issues. Provide upskilling and support to improve the team’s knowledge and service delivery through 1‑2‑1 meetings, quality auditing, coaching, and regular communication. Offer support for complex accounting queries from branches on client money movement, compliance, audits, tax regulations, and non‑resident Landlord processes. Qualifications Essential: Passion for Customer Service / Client Accounts experience. Ownership‑driven approach to problem solving. Excellent telephone manner and written vocabulary. Desirable: Accounts, Tax and/or finance experience. Experience in the Lettings industry, PropCo, Reapit, and other Lettings systems. Advanced Excel skills. What We Can Offer You Proven track record for career growth and advancement within the company. Market‑leading training and ongoing professional development. Supportive and collaborative team environment. Benefits Competitive base salary. Quarterly and yearly awards. Salary sacrifice pension scheme. Generous holiday allowance, increasing by one day per year based on service, with the option to purchase an additional 5 days per year. Equal Opportunities LRG is an equal opportunities employer and encourages candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual who shares our commitment to excellence in the Real Estate Industry. Seniority level Mid‑Senior level Employment type Full‑time Job function Management and Manufacturing #J-18808-Ljbffr

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