Customer Support Coordinator

1 week ago

Normanton City and Borough of Wakefield, United Kingdom Pyramid8 Full time

Pyramid8 are delighted to be supporting an employee owned, friendly establishment, who actively encourage development to promote employees internally. They are a fun and friendly organisation, they are looking to recruit passionate and driven Customer Service Coordinator to join their growing team in Normanton.

The successful candidate will be working closely with 4 other administrators within a small team ensuring a high level of administrative support to the Customer Experience / Sales Team. You will provide a consistent point of contact for a number of dedicated customer accounts. You will liaise with customers and other departments to provide timely solutions to effectively meet the needs and criteria of the customer.

Duties

* Managing enquiries via telephone and email bring will be the initial point of contact

* Liaising with all relevant departments to ensure all updates or queries are reported

* Co-ordinating and administering the central admin email account,

* Co-ordinating machine breakdown support and booking in appointments on the relevant systems.

* Updating customer records and dealing with queries in relevant departments

* Building rapport and developing relationships with your client base ensuring customer needs are met.

Skills

* Previous experience in carrying out administrative tasks,

* Excellent time management and organisational skills.

* Confident in working with clients both via, e-mail, phone and video calls

* You must have exceptional customer service skills, with experience in call handling.

* The company offers a development plan and therefore suits the perfect candidate wanting to expand and further their career goals.

This is an office-based role, which offers free onsite parking. The working hours will be between 8am – 5:30pm with an hour’s lunch break (30 minutes paid + 30 minutes unpaid).

You will receive full training, which includes a training & development plan

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