Customer Support Coordinator

3 days ago


Normanton, United Kingdom Pyramid8 Full time

Pyramid8 are delighted to be supporting an employee owned, friendly establishment, who actively encourage development to promote employees internally. They are a fun and friendly organisation, they are looking to recruit passionate and driven Customer Service Coordinator to join their growing team in Normanton. The successful candidate will be working closely with 4 other administrators within a small team ensuring a high level of administrative support to the Customer Experience / Sales Team. You will provide a consistent point of contact for a number of dedicated customer accounts. You will liaise with customers and other departments to provide timely solutions to effectively meet the needs and criteria of the customer. Duties * Managing enquiries via telephone and email bring will be the initial point of contact * Liaising with all relevant departments to ensure all updates or queries are reported * Co-ordinating and administering the central admin email account, * Co-ordinating machine breakdown support and booking in appointments on the relevant systems. * Updating customer records and dealing with queries in relevant departments * Building rapport and developing relationships with your client base ensuring customer needs are met. Skills * Previous experience in carrying out administrative tasks, * Excellent time management and organisational skills. * Confident in working with clients both ...



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