Head of Operations
1 week ago
Head of Operations Join MOTHER ROOT ✸ as our Head of Operations and help scale our Ginger non‑alcoholic aperitif, leveraging apple cider vinegar to create drinks that are complex, delicious and rooted in nature. We’re a fast‑growing, £7 m brand on a journey to £50 m+ with 230 % year‑on‑year growth. We’re building one of the UK’s fastest‑growing non‑alcoholic beverages, both online and in retail. We value creativity, curiosity, and collaboration and believe work should be joyful and purposeful. About the Role As Head of Operations you will build teams, design systems, and deliver the operational foundations that enable scale across supply chain, production, fulfilment, technical, and customer service. You’ll champion operational excellence while ensuring every bottle, box, and interaction meets our standards of excellence. What You’ll Do Lead the operations strategy, aligning people, systems, and partners behind Mother Root’s next stage of growth. Manage and develop a talented cross‑functional operations team, creating clarity, accountability and momentum. Oversee day‑to‑day performance across production, fulfilment, quality, and customer service, ensuring every touchpoint meets our standards of excellence. Drive forecasting, planning and process improvement to keep operations one step ahead of demand. Design and implement scalable systems that strengthen visibility, efficiency and control, preparing for UK and international expansion (including the US). Collaborate cross‑functionally with Brand, Growth, Finance and Founders to deliver a seamless, customer‑led experience from first sip to final delivery. What You’ll Bring Proven track record scaling a consumer brand from £10‑m to £50‑m+, ideally within food, beverage, or premium CPG. Strong leadership experience managing cross‑functional operations teams. Deep operational expertise: supply chain, forecasting, production and logistics. Confident in building and implementing new systems and processes. Hands‑on operator who thrives in execution — building, testing, and iterating quickly. Strategic communicator who connects day‑to‑day operations to long‑term business goals. Calm, decisive and solutions‑oriented under pressure. Ideally, you’ll also have Experience with international scaling, especially US. You’ll Thrive Here If You Love leading and developing teams, giving clarity, coaching, and energy. Enjoy seeing strategy come to life through great execution. Believe operational excellence is a customer experience. Get energy from improving systems and finding better, simpler ways to do things. Care deeply about quality, service, and brand experience. Enjoy the balance of big‑picture thinking and hands‑on delivery. Thrive in a fast‑paced, high‑growth environment where precision and agility matter. Benefits & Perks Competitive salary + share options (15 % of salary equivalent) 25 days holiday + early finish Fridays in summer Hybrid working: London office 3 days a week + work from anywhere for 2 weeks a year Wellbeing support via Spill and Heka 5 % pension match + cycle scheme £300 annual learning fund for personal development Annual team trip focused on food, creativity and wellbeing Plenty of free Mother Root – and a culture built on pace, curiosity and care Seniority Level Executive Employment Type Full‑time Job Function Management and Manufacturing Industries Food and Beverage Services #J-18808-Ljbffr
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