Physiotherapy Outpatients Administrator

Job Summary Band 3 Administrator to Physiotherapy East Outpatient Department. This is a part‑time post for 20 hours per week. We are pleased to offer this exciting opportunity to join our team at the Royal Berkshire Hospital in Reading. Accredited as a "GOOD" hospital following CQC inspection, we are looking to employ a dynamic, confident, motivated and enthusiastic individual to join the Therapies team to manage the administrative processes, predominantly in the Outpatient Physiotherapy department. In this role you will work closely with the outpatient Physiotherapy team, undertaking a range of responsibilities and tasks to support the smooth and efficient running of the service. Please note, this job will close as soon as sufficient applications have been received. Please apply as soon as possible if interested. Main Duties of the Job Work closely with outpatient physiotherapists to accurately complete a variety of essential service tasks. Demonstrate the ability to work unsupervised and meet deadlines as required. Communicate effectively with the multi‑disciplinary team and the public, promoting good working relationships. Act as a physiotherapy receptionist and patient contact clerk in the outpatient clinic. Facilitate both new and follow‑up patient bookings for the department, which lacks support from a central contact centre/booking office. Work effectively as a team member in carrying out administrative duties to assist clinicians. Participate in providing a high‑quality, effective and efficient physiotherapy therapy service. Undertake delegated tasks to contribute to the safe and smooth running of the service. About Us Reading sits on the River Thames and is served by excellent road and rail links to London, Oxford and Southampton. With outstanding leisure, shopping and cultural facilities, Reading is a wonderful place to live, work and play, offering some of the best state and private schools in the UK. The CQC rated the care provided by the Royal Berkshire NHS Foundation Trust as Good. Our "CARE" values: Compassionate, Aspirational, Resourceful, Excellent. These reflect the type of Trust we aspire to be and you can join our dedicated and talented staff to help make this happen. Details Date posted: 27 November 2025 Pay scheme: Agenda for Change Band: Band 3 Salary: £24,937 to £26,598 a year pro‑ra‑ta per annum Contract: Permanent Working pattern: Part‑time Reference number: 193‑7625648NCG Job location: Royal Berkshire Hospital, London Road, Reading, RG1 5AN Person Specification Essential Experience of handling a high volume of patient bookings / call centre work. IT skills including email, database experience and Microsoft Office. Excellent keyboard skills – able to input data rapidly and accurately. Understanding of hospital working. Proven experience of working with the general public. Good communication skills – able to communicate with internal and external stakeholders. Proven competency in verbal and written English (GCSE English or equivalent). Desirable Previous experience of health or social care setting. Knowledge of EPR. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure will be made to the Disclosure and Barring Service to check for any previous criminal convictions. Contact If you would like further information or to arrange an informal visit, please contact Katheryn Rigler (Team Lead MSK OP Physiotherapist). Employer Details Royal Berkshire NHS Foundation TrustRoyal Berkshire HospitalLondon RoadReading, RG1 5AN Website: https://www.royalberkshire.nhs.uk/ #J-18808-Ljbffr