Emergency & Urgent Treatment Centre Receptionist

NELFT North East London Foundation Trust Emergency & Urgent Treatment Centre Receptionist Closing date is 04 December 2025 We are seeking a receptionist to join our Urgent Treatment Centre team. The successful candidate will need to be hard‑working, flexible and enthusiastic. We are looking for a capable individual who is able to multi‑task and work well under pressure in a fast‑paced healthcare environment. Main duties of the job The post holder will provide comprehensive and confidential administrative support to the Emergency and Urgent Treatment department to ensure the smooth running of the area. The post holder will work collaboratively with key partner organisations, service users, carers, clinicians and other practitioners within the multi‑disciplinary team in delivering services within an Urgent Treatment setting in a widely diverse locality. The Urgent Treatment Centre provides a 7‑day a week, 24‑hour a day service for 365 days a year working shifts, where appropriate and operationally required with the aim to avoid hospital admission through clinical assessment or streaming to primary care/acute services when possible. The post holder will support the front door entrance of the Accident and Emergency Department to register patients, attend to patient enquiries, make contact and book patients into external care providers. About us Probationary Period This post will be subject to a probationary period. Internal applicants are exempt from the probationary period (unless you are an internal applicant currently part way through a probationary period or currently a bank member of staff). Starting with NELFT NELFT places a great deal of importance on new starters being properly welcomed and inducted into the Trust. All new starters will join the Trust on the first Monday of each month and will undertake a comprehensive induction of up to two weeks which will include mandatory training, systems training and the allocation of equipment. As part of the process, new starters will have the opportunity to also meet the executive team, senior managers and attend a number of drop‑in sessions focussing on engagement, health and wellbeing and key processes. The induction will be held at our head office in Rainham, Essex. High Cost Area Supplement - Outer London This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part‑time). High Cost Area Supplement - Fringe This post also attracts payment for High Cost Area Supplement of 15% of the basic salary (with a minimum of £4,313 to a maximum of £5,436 p.a. pro rata for part‑time). Job responsibilities Please refer to the attached job description and person specification for further details on this vacancy. Person Specification Knowledge Experience Skill NHS Experience Front of House Reception experience Qualifications Qualification NVQ level 2 or equivalent standard of literacy and numeracy Knowledge of Clinical Systems Skills Ability to work with multiple IT systems Working in a challenging environment Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Address Whipps Cross Hospital Urgent Treatment Centre £27,485 to £30,162 a year pro rata (plus HCAS) Contract Fixed term Duration 6 months Working pattern Full-time, Part-time Reference number 395-WF097-25 Job locations Whipps Cross Hospital Urgent Treatment Centre #J-18808-Ljbffr