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Receptionist - Queen Elizabeth Hospital Urgent Care
2 weeks ago
**About Us**
***
Our urgent care division delivers highly successful services within 111, Clinical Assessment Services, GP Out of Hours and Urgent Treatment Centres nationally. You'll be joining our growing team at an exciting time within our fit for purpose structure.
It's an exciting time to join Totally's urgent care division. Our teams are ambitious and committed to delivering excellent services to our customers, clients, and patients.
Totally was established to support the NHS and ensure that patients could quickly access the healthcare they need. We partner with healthcare commissioners across the UK & Ireland to deliver services that help them manage demand and reduce waiting lists, including the delivery of Urgent Treatment Centres and NHS 111.
**About the Role**
The role of the Receptionist will provide a comprehensive support service carrying out general reception and clerical duties including data inputting on to designated IT systems within the urgent care Centre to ensure the smooth running of the unit.
**Your day to day**
- To receive all visitors of the urgent care centre with courtesy and efficiency, directing them as appropriate and acting as a focal point for enquiries.
- To book patients in as required in the appropriate IT system
- Book x-ray appointments for patients requiring an x-ray on PAS system
- Book other appointments as requested by the doctor or nurse.
- Directing calls to appropriate extensions, dealing with telephone enquiries and recording messages when required.
- To support patients to make appointments with own GP practice when appropriate.
- To support non-registered patients to register with a GP locally.
- Assist the urgent care centre to achieve both local and national agreed targets.
- Support the urgent care centre in the reduction of patients presenting at emergency department.
- Review and update reception information as required for the benefit of the public and staff.
- Liaise with health professionals to develop effective mechanisms in managing the appointment system.
- Provide a comprehensive clerical support to all professionals based in the clinic/department in line with administrative procedures.
- Sort and re-direct incoming post and sort outgoing post on a daily basis.
- Carry out photocopying and faxing duties for clinicians.
- To order, maintain and put away the stock for the UCC.
- Implement and maintain the clerical and filing systems and the transfer of patient information within the UCC.
- To communicate with therapy staff, health promotion and other professionals to ensure all public display notice boards are renewed and kept up to date.
- To assist in ensuring that Health & Safety policies and procedures are followed within the urgent care setting.
- Responsible for Fire Co-ordinator duties in the clinic/department as per fire procedures.
- To assist in keeping the reception/waiting room area tidy at the end of each day.
- To participate in training and development as required and to ensure that resources are used to full potential.
- To work alongside and support the Lead Administrator to help implement new systems and procedures within the clinic/department.
- To work in co-operation with all administrative staff within the hospital to encourage teamwork to support and help each other to maintain a smooth running, professional service to the public and professional staff.
***
**Qualifications, experience & training**
- Working knowledge of Microsoft Office including Word, Excel and Outlook
- Knowledge of medical terminology
- Good general education, educated to NVQ 2 level or equivalent
- Good written and verbal communication skills
**Rewards & Benefits**
- 25 days annual leave
- Perkbox (online discount portal),
- 6% Employer Pension contribution,
- Share save scheme,
- Opportunities for career development,
- Employee assistance program,
- Virtual GP Services - 24/7 GP Appointments,
- WeCare Wellbeing
