Medical Receptionist

We are looking for a Receptionist to join our friendly,hard-working and forward-thinking team. The role is full time and will be basedin Sandringham Medical Centre, Aigburth.The ideal candidate will have excellent customer service andcommunication skills and be able to work as part of a team. Previous experienceof working in a GP practice is desirable but not essential.This is an exciting time to join our organisation. This roleis integral to our approach to patient care, both face to face, virtually andon the telephone.Main duties of the jobThe successful candidate will:Offer assistance to the team and project a positive image to visitors, either in person, online or on the telephone.Assist and direct patients in accessing the appropriate service and/or healthcare professional in a courteous and efficient way.Undertake a variety of administrative duties in the smooth running of the practice.Processing/issuing of prescriptions.Maintaining our appointment system.Processing requests for appointments, visits and consultations and ensuring callers are directed to the appropriate professional.Processing/distributing mail.Various administrative duties - scanning, read coding, completing tasks and summarising patient records.Computer data entry/data allocation and collation.Initiating contact with/responding to requests from patients.Filing and retrieving paperwork.Clearing and restocking consultation rooms.Keeping patient areas tidy and free from obstructions.About usSandringham Medical Centre is a fast-paced GP surgery.We have highly skilled clinical staff providing bothreactive and proactive care, along with skilled administration and managementteams who provide essential support to ensure our patients can receive thetreatment they need.Much of our focus is on our staff and how we develop ourteam. We are looking for new recruits to join our team who are skilled,innovative, love a challenge and who are willing to go the extra mile forpatients.We reward positivity, innovation and hard work. We arecontinually developing as an organisation so it is a really great and excitingtime to join our team.Job responsibilitiesJob title:Reports to:PracticeManagerHours:Fulltime position available (hours on rota basis between 8am to6.30pm as per contract of employment)Job summary:Thepurpose of the role is to:Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person, online or on thetelephone.Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way.Undertakea variety of administrative duties to assist in the smooth running of thepractice including the provision of secretarial and clerical support toclinical staff and other members of the practice team where needed.Facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies.Duties andresponsibilities:Theduties and responsibilities to be undertaken may include any or all of theitems in the following list. Duties may be varied from time to time under thedirection of the senior GP or your Supervisor dependent on current and evolvingpractice workload and staffing levels:Knowledgeand use of EMIS webProcessingand issuing of prescriptions within standard timeframes as per practice policyMaintainingand monitoring the practice appointment systemProcessingpersonal and telephone requests for appointments, visits and telephoneconsultations and ensuring callers are directed to the appropriate healthcareprofessionalProcessingand distributing income (and outgoing) mail using WorkflowTakingmessages and passing on informationAdminduties including scanning, read coding, completing tasks and summarisingpatient medical recordsComputerdata entry/data allocation and collation; processing and recording informationin accordance with practice proceduresInitiatingcontact with and responding to requests from patients, other team members andassociated healthcare agencies and providersFilingand retrieving of paperworkClearingand restocking consultation rooms as requiredMonitoringof fridge temperaturesProvidingclerical assistance to practice staff as required from time to time, includingword/data processing, filing, and photocopyingKeepingpatient areas tidy and free from obstructions and clutterBeingpolite and helpful to patients and colleagues at all times ensuring that youprovide good customer service and make a good impressionConfidentiality:Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately.Inthe performance of the duties outlined in this Job Description, the post-holdermay have access to confidential information relating to patients and theircarers, practice staff and other healthcare workers. They may also have accessto information relating to the practice as a business organisation. All suchinformation from any source is to be regarded as strictly confidential.Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data.Health & safety:Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice Health & SafetyPolicy, to include:Usingpersonal security systems within the workplace according to practice guidelinesIdentifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risksMakingeffective use of training to update knowledge and skillsUsingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazardsEquality and diversity:Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:Actingin a way that recognises the importance of peoples rights, interpreting them ina way that is consistent with practice procedures and policies, and currentlegislationRespectingthe privacy, dignity, needs and beliefs of patients, carers and colleaguesBehavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:Participationin an annual individual performance review, including taking responsibility formaintaining a record of own personal and/or professional developmentTakingresponsibility for own development, learning and performance and demonstratingskills and activities to others who are undertaking similar work.Quality:Thepost-holder will strive to maintain quality within the practice, and will:Alertother team members to issues of quality and riskAssessown performance and take accountability for own actions, either directly orunder supervisionContributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performanceWorkeffectively with individuals in other agencies to meet patients needsEffectivelymanage own time, workload and resources.Communication:Thepost-holder should recognise the importance of effective communication withinthe team and will strive to:Communicateeffectively with other team membersCommunicateeffectively with patients and carersRecognisepeoples needs for alternative methods of communication and respond accordingly.Person SpecificationQualificationsGood customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basic IT skills.Experience of working in a GP practice, reception experience in an NHS setting and knowledge of EMIS Web.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr