Junior Case Manager

2 weeks ago

City Of London, United Kingdom ABL Full time

Junior Case Manager - Maritime ABL Join ABL Group, a leading global independent energy and marine consultant, to support the Hull & Machinery (H&M) and Protection & Indemnity (P&I) investigation and claim case processes. What will you be doing? Provide case management services on maritime claims, incident response, casualty investigation and pre‑risk assignments. Record instructions and set up cases on our ERP and CRM systems in line with ABL Group requirements. Liaise with brokers, underwriters, ship owners and other concerned parties to ensure that case information is channelled to the correct parties. Oversee the issuing of loss advice or reports to clients and other relevant parties. Receive and sense‑check reports from Surveyors with onward referral to additional technical department teams or management as needed. Maintain awareness of case developments and the movement of Surveyors to ensure the best use of resources and that client requirements are met. Obtain instruction confirmation and billing details from the instructing party and log accordingly. Work alongside our finance team to review and approve inter‑company sub‑contractor invoices, project invoices and work in progress. Build and maintain excellent external and internal client relationships through both face‑to‑face meetings and other means of communication. Contribute to the development and execution of client relation meetings and workshops. Maintain the integrity and security of client case files in line with the requirements of the QHSE system. Maintain compliance with ABL Group’s QHSE policies, manuals, procedures, work systems and regulations at ABL premises, projects and client sites. What are we looking for? At least 5 years’ experience working in the Maritime or Energy markets. Knowledge of maritime insurance market practices, roles and policy types is desirable. Experience of project and case management, client or customer liaison, assigning resources and reviewing technical reports. The ability to delegate projects and cases and communicate with stakeholders of varying degrees of seniority. The ability to be proactive, efficient and ensure that deadlines are met. Further Information Position based at our office in London – hybrid working available. You must have the right to live and work in the United Kingdom. The job holder may, on occasion, be contacted by clients outside of working hours. For your application to be taken into consideration, please submit your application via the link provided on this page. We look forward to receiving your application. Our Commitment To D&I At ABL Group, we are committed to building a diverse, equitable, and inclusive workplace where everyone feels respected, valued, and empowered to thrive, regardless of background, identity, or role. As a global company, we believe that diversity drives innovation and inclusion strengthens our teams. We support flexible working, accessible environments, and employee wellbeing. Even if your experience doesn’t match every requirement, we encourage you to apply – your unique perspective could be just what we need. Seniority level Mid‑Senior level Employment type Full‑time Job function Other #J-18808-Ljbffr

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