Tusker Customer Service

JOB TITLE SOC – Order & Delivery Team Leader SALARY £35,340 rising to £36,540 as April 2026 LOCATION(S) Watford HOURS Full-time WORKING PATTERN Our work style is hybrid, which involves spending at least three days per week, or 60% of our time, at one of our office sites. During the training period, we do ask new starters to be in the office 5 days a week until they are competent and fully trained. About this Opportunity The efficient and effective management of our order bank from new order placement with our dealer network, to the successful new car delivery to our drivers. Coach a strong team by; developing our people, focusing on their strengths, improving and cultivating their talents to ensure the highest quality and standard of service is delivered to our drivers, and our customers, by constantly reviewing and improving the ways in which we work. About us We’re on an exciting journey to transform our Group and the way we’re shaping finance for good. We’re focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group an extraordinary place for everyone. Including you. We’re an award winning car leasing company who have been providing company car and tax efficient car benefit schemes since 2009. We take pride in helping organisations offer their employees a car that will have less impact on our environment, supporting planet positive mobility and a brighter more sustainable future. We’re committed to driving down emissions by getting people into newer and more environmentally friendly cars. We genuinely care about the world we live in and know that our customers do too. This is why we work with each and every one to offset the carbon emitted by each salary sacrifice car put on the road through our schemes. Our Car Benefit Scheme gives employees access to affordable, fully maintained and insured cars for a fixed monthly amount delivered through a salary sacrifice employee benefit arrangement. Offering all fuel types, prices and over 1000 cars to choose from all by leading manufacturers. Please visit for Tusker car website for more information What you’ll need Mentor the team to be their best through all and any medium of communication with the driver experience and journey across departments, especially where there are handoffs. Advocate treating customers fairly, always look for the best way to do things for our drivers / customers. Experience of building strong and valuable relationships with a range of partners e.g. customers, ADMs, other team Supervisors, Resolutions, team members, dealer, manufacturers, suppliers and partner organisations and maintain relationships with our third party suppliers to ensure that processes are completed within SLAs. Hold monthly 1-2-1 meetings with each member of the team to review progress and achievement, highlighting and finding opportunities to improve and develop and empower the team by setting creative incentives to achieve goals, especially during challenge times. Responsible for ensuring process changes are detailed and updated with the team and challenge why we do things and always look to exceed driver and customer expectations. Experience of supervising and analysing the team’s efficiency with ideas and suggestions being raised with your Manager and taking ownership of actions. Taking ownership and involvement for raised complaints, especially where errors are concerned and understands and leads the team with regard to how they impact team and business KPIs. And any experience of these would be really useful Strong verbal and written communication skills and enjoys mentoring others with a passion for developing their skills. A positive leader with the ability to listen and empower with a pro-change attitude and approach. Well-mannered and professional telephone manner. Proactively looks for how to do the best job and is confident in handling very difficult or sensitive situations. Handles self with strong organisational and time management skills. High accuracy levels and attention to detail with shown strength in planning. About working for us Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So if you’d like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes: A generous pension contribution of up to 15%. An annual performance-related bonus. Share schemes including free shares. Benefits you can adapt to your lifestyle, such as discounted shopping. 24 days’ holiday, with bank holidays on top. A range of wellbeing initiatives and generous parental leave policies. If you’re excited by the thought of becoming part of our team, get in touch. We’d love to hear from you. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference. #J-18808-Ljbffr