Customer Service Apprentice

7 days ago


Leeds, United Kingdom SPL Full time

Join to apply for the Customer Service Apprentice - Business Development Team - Leeds role at SPL. Global Banking School (GBS) is a dynamic and fast‑growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life‑changing learning to a wider range of communities. Applying evidence‑based research and corporate case studies to classroom learning, we provide higher education that has real impact and real‑world relevance. Excellent progression is available within the company; the successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion. Main Description Managing booking of appointments of applicants within your campus location. Supporting applicants queries both over the phone and via email. Actively involved in assisting the team for achieving the student recruitment target for each intake. Analysing customer feedback data to determine whether customers are satisfied with company products and services. Supporting the programme management team members to maximise the enrolment. Responding to enquiries over email. Communicating effectively with applicants and internal team members. Consistently providing a quality customer experience to applicants. Managing agendas for business development team within the campus. Creating and updating records and databases with personnel, financial and other data. Analyzing data from assessments. Assisting colleagues whenever necessary. The successful candidate will complete a Customer Service Level 3 Apprenticeship Standard. Monday – Friday, 9.00am – 6.00pm. Referrals increase your chances of interviewing at SPL by 2x. Seniority level Internship Employment type Full‑time Job function Other Industries: Marketing Services #J-18808-Ljbffr



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