Customer Service Reception Apprentice

7 days ago


Leeds, United Kingdom Sika AG Full time

About the RoleAs a Customer Service Reception Apprentice youll be the welcoming face of our business playing a key role in delivering exceptional front-of-house service. This is a fantastic opportunity to gain hands-on experience in customer service administration and office coordination while working towards a nationally recognised qualification.What Youll Be DoingGreeting visitors and managing reception duties with professionalism and warmthHandling incoming calls and directing enquiries to the appropriate departmentsSupporting administrative tasks including mail handling organisation of meeting rooms and office suppliesAssisting with internal communications and supporting the wider Customer Service team with Customer Order Processing and general queriesMaintaining a tidy and welcoming reception areaLearning about customer service best practices and office operationsWhat Youll GainA structured apprenticeship programme with on-the-job training and a recognised qualification in Customer ServiceDevelopment of communication organisational problem solving and administrative skillsA supportive team environment with a dedicated mentor and line managerExposure to a professional office environment and business operationsDevelopment of communication problem-solving and organisational skillsIn addition you will be an integral member of a supportive and welcoming team who will there every step of the way.Qualifications : What Were Looking ForFriendly and professional demeanour with excellent interpersonal skillsA genuine Customer Focus demonstrating our commitment to delivering an exceptional Customer ExperienceStrong attention to detail and organisational abilities coupled with a proactive can-do attitude and willingness to learnGood written and verbal communication skills and an interest in Customer Service and Office AdministrationAbility to collaborate and work in a teamGCSEs (or equivalent) in English and MathsAdditional Information : The PerksCompetitive apprentice salary and benefits packageCareer development pathways within SikaPotential for a permanent role upon successful completionRemote Work : NoEmployment Type : Full-time Key Skills Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking Experience: years Vacancy: 1



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