Resident Liaison Officer

7 days ago

Oldbury, United Kingdom Axis Europe Full time

Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors. The Role We’re looking for a compassionate and organised Resident Liaison Officer (RLO) to join our team in Oldbury. As the key link between our delivery teams and residents, you’ll help ensure communication is clear, respectful and inclusive throughout planned maintenance and refurbishment works. Axis RLOs are customer focussed and provide a one-stop contact point, empowering residents to feel respected and valued by maintaining the best quality experience when engaging with us. We are looking for you to bring your caring and compassionate attitude to our fantastic Team, showing empathy and proactiveness for our residents. Responsibilities Attend Resident Surgeries and assist vulnerable people reporting repairs, keep residents and scheme managers up to date on progress Organise consultation events and attend meetings as required Identify vulnerabilities relating to individual residents and liaise with client’s housing officers or support services where necessary. Work with our Performance Team to ensure and identified vulnerabilities are accurately recorded within the organisations systems. Investigate, register all complaints and report in accordance with company and client procedures. Ensure all MP, Councillor enquiries and complaints are investigated and resolved efficiently and within target and advising residents and clients of their outcomes Requirements Experience in a Resident Liaison role or customer-facing position within social housing, property maintenance or construction. Strong empathy and the ability to support vulnerable individuals with professionalism and care. Awareness of challenges faced by residents with dementia or other cognitive impairments. Excellent written and verbal communication skills with a calm, approachable manner. Highly organised, proactive and solution-focused. Confident working collaboratively with site teams and clients. Full UK driving licence (essential). If this opportunity interests you we would love to hear from you, what are you waiting for What We Offer Competitive Salary 25 days’ annual leave + bank holidays Car allowance Up to £2,000 colleague referral fee Long-service awards Perkbox – access to free coffees, cinema tickets, discounts and well-being offers 1 paid volunteer day each year Ongoing training, support and opportunities for progression, we promote from within Many faces, One Axis We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all. If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent. Please note we do not require any agency support, any unsolicited CVs will be considered as a gift. #J-18808-Ljbffr

  • Resident Liaison

    7 days ago

    Oldbury, United Kingdom Axis Europe Full time

    A leading service provider in the construction sector is seeking a compassionate Resident Liaison Officer in Oldbury. The role involves acting as a key link between residents and delivery teams, ensuring clear and respectful communication. Candidates should have experience in a customer-facing role within social housing, demonstrating strong empathy and...

  • Performance and Procurement Support Officer

    3 days ago

    Oldbury, United Kingdom Sandwell Childrens Trust Full time

    The post holder will support the Sandwell Children’s Trust Commissioning Team in the function of commissioning external placements, liaising with internal fostering team and supporting the Placement and Procurement Officers on the duty rota. **Key requirements of the post are**: - To provide administrative support around contract management and...

  • Performance and Procurement Support Officer

    21 hours ago

    Oldbury, United Kingdom Sandwell Childrens Trust Full time

    The post holder will support the Sandwell Children’s Trust Commissioning Team in the function of commissioning external placements, liaising with internal fostering team and supporting the Placement and Procurement Officers on the duty rota. **Key requirements of the post are**: - To provide administrative support around contract management and...

  • Asset Officer

    1 week ago

    Oldbury, United Kingdom Concept Housing Association Full time

    Main PurposeThe Asset Officer plays a critical role in ensuring that properties are appropriately utilised, remain safe, are well-maintained and financially sustainable. This involves maintaining accurate and up-to-date records, ensuring that all databases and information systems reflect the current status of each of our properties.A key aspect of the role...

  • Qualified Education

    1 week ago

    Oldbury, United Kingdom West Midlands Ambulance Service University NHS Foundation Trust Full time

    TRAINING & DEVELOPMENT Ensure the development of clinical skills of staff within a given specified Development Zone of responsibility; ensuring key development performance indicators are met. Be responsible for a case load of staff for a given Development Zone, identifying training needs and assessment in liaison with locality managers. Provide clinical and...

  • Operations Director

    2 weeks ago

    Oldbury, United Kingdom Axis Europe Full time

    Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property...

  • Office and Warehouse Cleaner

    2 weeks ago

    Oldbury, United Kingdom Workwear Uniform Group Full time

    **Job Overview** We are seeking a dedicated and reliable Office Cleaner to maintain cleanliness and organisation within our office environment. This role is essential in ensuring a welcoming and hygienic workspace for all employees and visitors. **Responsibilities** - General Cleaning: Perform general cleaning tasks such as dusting, sweeping, mopping,...

  • Environmental Protection Officer

    7 days ago

    Oldbury, United Kingdom Sandwell Metropolitan Borough Council Full time

    Sandwell's Environmental Protection Team provides a Borough-wide service patrolling Sandwell and providing a visible service to detect, prevent and deter crime and anti-social behaviour, enforcing relevant legislation specific to the Environmental Protection Team. As an important front-line service working alongside a range of partner organisations we are...

  • Office Cleaner

    1 week ago

    Oldbury, United Kingdom Serco Plc Full time

    **Location**: Oldbury **Working Hours**: 37 hours per week, between the hours of 8am - 6pm Monday - Sunday **Salary**: £25,215.02 Serco’s Environmental Services provide a complete waste and recycling service on behalf of the residents and community. With a professional, dedicated, and friendly team of Refuse and Recycling and Street Cleansing staff, we...

  • Housing Officer

    7 days ago

    Oldbury, United Kingdom Serco Plc Full time

    Housing Officer **Location**: Birmingham **Working hours**: Full Time, 37.5 hours per week. **Salary**: £26,250 Per annum **Contract type**: Full time You are required to have a valid UK driving licence for this role. You will be provided with a company car. On behalf of the Home Office, Serco manages the Asylum Accommodation and Support Services Contract...