Appointments Booking Clerk

An exciting opportunity has arisen within our booking office. We currently have a vacancy for a full time (37.5) Appointments Booking Clerk to be based at the Conquest Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust.Main duties of the jobThe department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am - 6pm Monday - Friday, in shifts of, 08:00-16:00, 09:00 -17:00 and 10:00-18:00, with weekend work 9am - 12 noon on a rota basis.About usA wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.Statement on the Use of AIWe value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.Job responsibilitiesPlease refer to the job description attached.If you have any questions about this position please do not hesitate to contact us.Person SpecificationQualificationsGood general education to GCSE or equivalent level including English and MathsAbility to undertake additional training on departmental IT and manual systemsECDL or alternative IT qualificationExperiencePrevious admin and clerical experience in a busy office environment or similar skillsExperience and understanding of a Patient Administration System (PAS)Customer care skills and experience, preferably within a healthcare environment.SkillsGood keyboard and IT skills including knowledge of Microsoft Office Word, Excel and OutlookAble to work to deadlinesGood interpersonal skillsGood telephone mannerAbility to work on own initiative and as part of a teamAble to work in a pressurised environmentProfessional telephone mannerGood time managementAbility to accept and manage changeAn awareness of Government Access TargetsAbility to control a conversation with a difficult or emotional patient.Disclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr