Services & Solutions Director

Across the industrial design, manufacturing and maintenance worlds, we are the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products and deliver solutions to resolve customers’ challenges across design, procurement, inventory and maintenance. Service and Solutions Director Location: Corby/Manchester - Hybrid Role Purpose: This role will be responsible for driving operational excellence and aligning with strategic Go To Market plans, optimising profitability, and inspiring, leading and creating a high‑performing culture across the RS Local operations. Supporting the sales and marketing functions, the Director will ensure excellent customer service support, placing the customer at the heart of all activities and delivering a progressive and forward‑thinking team that focuses on customer needs and a great execution experience. Responsibilities Managing the RS Local network as a critical last‑mile customer experience Responsible for Technical Support, Calibration, Oil Sampling, Onsite Services and contributing to the RS Plus business development team Delivering high‑value services and solutions while continually striving for improvement and maintaining high customer satisfaction Implementing new contract wins for value‑added services and solutions into the branch network Managing profitability & resourcing levels associated with both implementation and ongoing management of maintenance and inventory solution contracts Mobilising a team to stand‑up new contracts and delivery points across the RS network Leading a team of 200 people across 15 UK‑based locations in conjunction with the strategic development of value‑added solutions How I Make a Difference In This Role Analysing company processes and procedures Developing process enhancement strategies Investigating shortfalls, issues, and complaints in current business processes Establishing norms and standards of company performance Monitoring staff performance and organisational processes Collaborating with other stakeholders to enhance productivity and staff satisfaction Communicating ideas and opinions to other members of management Managing and leading staff cohorts and teams of various sizes Training, mentoring, and guiding team members in new processes Supporting in winning & implementing new solutions wins with high‑value customers Ensuring customers are implemented seamlessly into BAU and that retention plans are in place Essential Skills & Experience Extensive experience in process optimisation, operations or business management A sharp eye for identifying weak points in processes and organisational structures Strategic and analytical mindset Excellent communicator with top‑notch presentation skills Thorough understanding of latest process enhancement strategies Dynamic thinking and problem‑solving abilities Leadership and mentoring skills Confidence to lead organisational change Developing and implementing sales strategies and performance goals Ordering and maintaining inventory and working with internal vendors Setting and monitoring budgets and workflows Proven experience delivering effectively in a matrix environment Leadership Traits Accelerates change Empowers people to deliver excellence Communicates to engage Develops high‑performing teams Makes strong judgments Performs under pressure Strives for self‑improvement Seniority level Director Employment type Contract Job Function Information Technology Industries Appliances, Electrical, and Electronics Manufacturing #J-18808-Ljbffr