Account Manager

2 weeks ago

Congleton, United Kingdom Tech Connect Group Full time

Are you an account manager looking for a fresh challenge? Our client is seeking a friendly and professional individual with a background in account management, business development, or sales to join the team on a compressed full-time, 4-day workweek. 

Tech Connect Group has exclusively partnered with a leading Tier 1 Aerospace manufacturer who is seeking an Account Manager to join their expanding team in Congleton, Cheshire. An international business, they are going through an exciting period of growth, and this newly created role is to support the team in their ongoing expansion.

This business operates across a condensed working week, of 7:30 – 5 pm, Monday to Thursday.

Key Responsibilities:

Create a pipeline of up-sell/cross-sell opportunities over the short, medium and long-term to support achievement of account growth targets.
Grow your key accounts, both virtually and via face-to-face meetings, to ensure up-sell/cross-sell targets are achieved and can be maintained.
Report weekly on pipeline forecast, quotes received/sent and CRM record-keeping.
Report monthly on up-sell/x-sell activities, including upcoming, in progress, won and lost bids/tenders/RFPs, in collaboration with the appropriate sales manager when applicable.
Report quarterly on plans, progress on customer experience and growth opportunities, supported by appropriate customer and industry research, for each of your key accounts.
Regularly arranging and daily documenting (via the CRM module of the ERP system) customer calls, meetings, follow-up dates/times, quotes, updates, notes from conversations, etc.
Manage communication following new customer onboarding, in collaboration with the appropriate sales manager, ensuring a high level of customer satisfaction.
Required skills & Experience:

Proven experience in account management, business development, or sales — ideally in aerospace, engineering, or industrial sectors.
Strong understanding of customer relationship management (CRM) systems and structured sales processes.
Valid UK driving licence and willingness to travel to customer sites and trade shows.
Relationship Management: Skilled at developing long-term customer partnerships and maintaining high levels of customer satisfaction.
Commercial Acumen: Understanding of revenue, margin, and growth targets with experience in up-sell and cross-sell strategies.
Communication & Presentation: Confident and professional in virtual and face-to-face meetings, proposals, and presentations.
Planning & Organisation: Strong time management and self-motivation to manage multiple key accounts independently.
Reporting & Analysis: Competent in preparing sales forecasts, performance summaries, and pipeline reports.
Collaboration: Effective working across internal departments (engineering, operations, commercial) to deliver customer-focused outcomes.
If of interest, please apply

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