Receptionist

2 weeks ago

Liverpool, United Kingdom NHS Full time

Medical Receptionist Do you have customer service and administration experience? We are looking for a Medical Receptionist who will provide the first point of contact for our patients and visitors. You will liaise patients, staff, healthcare professionals and outside agencies in a professional, calm and approachable manner. Location: Primary Care Crossways & Thornton PracticesContract: PermanentHours: 16.5 hours per week, Monday 07:45‑13:15, Wednesday 13:00‑18:30 & Friday 13:00‑18:30Salary: £10,840.53 per annum Main Duties Open premises and complete security checks, ensure all clinical rooms are prepared at the beginning and end of each day and perform the closure procedure to set alarms and lock premises (as and when required). Ensure all patients and visitors are greeted professionally and politely, logging their arrival into the system. Support patients who have concerns or require assistance with a positive and flexible approach. Manage patient records, facilitate patient records, act on requests for prescriptions and manage all incoming mail to the practice using the clinical systems. Assist and direct patients in assessing the appropriate service and/or healthcare professional in a courteous and efficient way. Provide operational support to the onsite clinical team. Ensure all relevant information is communicated to incoming staff through a robust handover. Maintain a professional and empathetic manner with patients, especially those who are vulnerable, respecting the rights for confidence, privacy, dignity and needs of the patient and colleagues, contributing to a culture of safety and well‑being within the practice. Requirements Excellent verbal and written communication skills. Ability to work as part of a team and independently. Good IT skills, including experience with Microsoft Office and EMIS (desirable). About Us Primary Care 24 (PC24) is a not‑for‑profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. Benefits 27 days annual leave (pro rata), previous NHS service will be taken into account. NHS pension scheme. NHS car fleet scheme. NHS home electronics scheme. Cycle to work scheme. Eligible to apply for blue light card. Colleague wellbeing package – includes doctor line, access to Westfield rewards, wellbeing support and gym discounts. Additional Information This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. #J-18808-Ljbffr

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