Technical Operations Engineer

Overview Teamwork makes the stream work. Roku is changing how the world watches TV. Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we aim to power every television in the world. Roku connects consumers to content, enables publishers to monetize large audiences, and provides advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable contribution. We're a fast-growing public company where no one is a bystander. We offer the opportunity to delight millions of TV streamers worldwide while gaining experience across disciplines. About the team The Platform Operations team delivers a seamless end-user experience across our streaming platform. As a central hub, the team collaborates with Content Operations, Editorial, Engineering, QA, and Customer Support to ensure reliability and quality. This dynamic group values technical expertise and cross-functional collaboration. A deep appreciation for the entertainment industry is desirable. About the role Roku pioneered TV streaming and continues to innovate. The Roku Channel positions us to shape the future of streaming. Continued success relies on investing in internal financial controls and processes. Roku is seeking a Technical Operations Engineer in the Technical Operations Department responsible for the end-user experience of the Roku platform, including TRC (The Roku Channel). You will be part of the Global Technical Operations team interacting with live Operations, advertising operations, Editorial, Engineering, and Customer Support. We seek someone with a good understanding of AdTech; you will support, troubleshoot, and triage issues relating to advertising on the Roku platform. An understanding of Server-Side Ad Insertion (SSAI) is desirable. What you will be doing Prioritize issues for engineering to resolve and facilitate communication to operational and business stakeholders Work with the broader technical operations team to support Roku infrastructure including Ad services Work with cross-functional teams to resolve day-to-day issues; some data analysis work will be needed We\'re excited if you have 3 to 5 years of relevant technical experience in video or related technology disciplines Fluent in English Ability to troubleshoot and resolve issues and work with engineering and business owners Resolve problems independently and follow documented escalation procedures Comfortable and adaptable in a fast-paced, dynamic work environment Interface with internal and external customers in a polite, positive, and professional manner Detail-oriented, analytical, methodical and committed to driving quality forward Familiar with the Entertainment industry (or being a fan of movie/TV) Knowledge of consumer product and user interfaces and networking functionality is a plus Willing to work flexible hours including nights and/or Weekends Bachelor Degree or relevant work experience required Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Information about time off for vacation and personal reasons is provided to balance work and life needs. Not every benefit is available in all locations or for every role. For details specific to your location, consult your recruiter. The Roku Culture Roku is a fast-paced place where everyone is focused on the company's success. We value people who are great at their jobs, easy to work with, and humble. We appreciate a sense of humor. We believe a small number of talented people can do more for less cost than a larger number of less talented teams. We act boldly, move fast and accomplish through collaboration and trust. You’ll be part of a company changing how the world watches TV. We are problem-solvers who turn solutions into built, delivered products. Since 2002, we pursue pragmatic innovation. To learn more, visit https://www.weareroku.com/factsheet. By providing your information, you acknowledge you want Roku to contact you about job roles and that you have read Roku\'s Applicant Privacy Notice. If you do not wish to receive communications, you may unsubscribe here at any time. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries: Software Development #J-18808-Ljbffr