Technical Operations Engineer

Teamwork makes the stream work.Roku is changing how the world watches TV

Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers.

From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines.

About the team

The Platform Operations team at Roku plays a pivotal role in delivering a seamless end-user experience across our streaming platform. As a central hub, the team collaborates closely with Content Operations, Editorial, Engineering, QA, and Customer Support to ensure the reliability and quality of our service. This is a dynamic group that values technical expertise, cross-functional collaboration. A deep appreciation for the entertainment industry is desirable.

About the role

Roku pioneered TV streaming and continues to innovate and lead the industry. The Roku Channel has us well-positioned to help shape the future of streaming. Continued success relies on investing in our internal financial controls and processes.

Roku is seeking a Technical Operations Engineer as part of the Technical Operations Department responsible for the end-user experience of the Roku platform, including TRC (The Roku Channel).  You will be working as part of our Global Technical Operations team with the unique opportunity to interact with many different aspects of Roku including, live Operations, advertising operations, Editorial, Engineering, and Customer support.  For this role, we are seeking someone with a good understanding of the AdTech space.  You will support, troubleshoot, and triage issues relating to advertising on the Roku platform.  An understanding of Server-Side Ad Insertion (SSAI) is desirable

What you will be doing

• Prioritize issues for engineering to resolve and facilitating communication to operational and business stakeholders
• Work with the broader technical operations team to support Roku infrastructure including Ad services
• Work with cross-functional teams to resolve day-to-day issues, some data analysis work will be needed

We're excited if you have

• 3 to 5 years of relevant technical experience in video or related technology disciplines
• Fluent in English
• Ability to troubleshoot and resolve issues and work with engineering and business owners
• Resolve problems independently and follow documented escalation procedures
• Comfortable and adaptable in a fast-paced, dynamic work environment
• Interface with internal and external customers in a polite, positive, and professional manner.
• Detail-oriented, analytical, methodical and committed to driving quality forward
• Familiar with the Entertainment industry (or being a fan of movie/TV)
• Knowledge of consumer product and user interfaces and networking functionality is a plus
• Willing to work flexible hours including nights and/or Weekends
• Bachelor Degree or relevant work experience required

Our Hybrid Work Approach

Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy.

Benefits

Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Our employees can take time off work for vacation and other personal reasons to balance their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter.

Accommodations

Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process, please direct your inquiries to

The Roku Culture

Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV.

We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002.

To learn more about Roku, our global footprint, and how we've grown, visit

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