Service Administrator

About the Role All applicants must submit a CV along with a cover letter explaining why they should be considered for this role. Applications will not be accepted without a cover letter. Please refer to the linked job description to support your application. Please note: This role may close earlier than the stated deadline if we receive a high volume of applications, so we encourage you to apply as soon as possible. Closing date: 29th December Our team in North Somerset are seeking an experienced Administrator to provide a comprehensive and efficient administrative service. Do you pride yourself on great organisation skills, with an eye for detail and a methodical ‘can do’ attitude? If yes, then we would love to hear from you. Please note that this is a fixed-term position until March 2027. Job Opportunity Responsibilities Proactively support the smooth running of the administrative functions within the service Be responsible for welcoming clients to our service Maintain and create record-keeping systems as required Be responsible for the receipt and processing of all referrals, screening, triage and comprehensive assessments, to input NDTMS / demographic and personal details using computerised systems Support the service to meet local health and safety requirements Generate prescriptions in preparation for signing by relevant clinicians Support the management team in maintaining high levels of data quality and information management Support the wider team with commitments, to include organising diaries, allocating, arranging, cancelling and rebooking meetings and events Be responsible for taking, transcribing and distributing formal minutes for meetings You will have excellent IT skills, including the ability to collate data and use and manage databases. You will have the ability to build and maintain effective relationships with a range of internal and external stakeholders. It is essential that you are able to manage competing / conflicting demands on your own initiative and are comfortable managing your own workload. Above all, we are looking for someone who is passionate about what we do, with a positive and engaging approach. Essential Skills A successful track record of providing an efficient and reliable administrative support Demonstrable experience of working in an office environment Ability to work as part of a multidisciplinary team Ability to build effective relationships with a range of internal and external stakeholders Organised; excellent planning and time management skills Ability to manage competing / conflicting demands, under own initiative and managing own workload Good analytical skills, eye for detail, methodical with ‘can do’ approach Resilient; ability to prioritise and work under pressure Good communication skills Excellent IT skills Ability to collate date, to use and manage databases (e.g. Excel, Illy) Minute taking skills Knowledge and understanding of work based Health and Safety issues About Company WithYou provides free and confidential support, without judgement, to more than 100,000 people every year experiencing challenges with drugs, alcohol and mental health across England and Scotland. Our name reflects who we are – a positive place where people can progress, connect with others and get friendly, expert help in a way that’s right for them. Our staff team changes lives. If you’re passionate about helping people get the support they need for issues with drugs, alcohol and mental health, we’d love to hear from you. DE&I As an organisation, we continue to build an inclusive culture that encourages, supports and celebrates the diverse voices and experiences of our staff. We know that representing the communities we serve is key to us meeting our vision of a future where everyone lives a life free from the harm associated with drugs and alcohol. We welcome the unique contributions that you can bring and we encourage people from underrepresented communities and backgrounds to apply to join our team, including people with lived experience, people with disabilities, people from racialised communities, LGBTQ+ people, people of all ages and armed forces veterans. As part of our commitment to the Armed Forces Covenant we provide a guaranteed interview scheme for candidates that are veterans and meet all the essential criteria for a role. With You is also a Disability Confident Employer and we offer a guaranteed interview scheme for candidates with a disability and meet all the essential criteria for a role. If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we’ll be happy to make reasonable adjustments to enable you to perform at your best. Benefits 28 days annual leave, plus bank holidays An extra day off for your birthday or a special occasion of your choice Enhanced maternity, paternity and adoption leave 2 days paid volunteer leave per year Auto-enrollment into We Are With You’s pension scheme Access to a Blue Light Card - giving you great savings on big high-street and online brands Flexible working opportunities and access to a range of services and resources to support you with your wellbeing We have an excellent Refer a Friend scheme which offers you a £500 bonus for any recommendations, any role Our scheme allows you to recommend your friends and family to work with us and earn a £500 bonus payment for every successful referral you make. Please note, the Refer a Friend scheme is only applicable if your recommended friend completes their 6 months probation period #J-18808-Ljbffr