Infrastructure Engineer

6 days ago

Slough, United Kingdom My Product Path Full time

OverviewGet AI-powered advice on this job and more exclusive features.Slough (2days), Maidenhead (1 day), 2 days at homeMy Product Path are partnered with a global life safety organisation to recruit an Infrastructure Engineer to join a global technology team supporting a complex but fun technical infrastructureAs a Tier 3 Infrastructure Engineer you will be responsible for managing and supporting on-premise infrastructure for our clients, with a focus on firewalls, networking (switches and wireless technologies), virtualization platforms (ESXi and Hyper-V), and Windows Server environments. You will also handle backup and disaster recovery solutions using Veeam and will have working knowledge of cloud technologies such as Azure. As this is a customer-facing role, strong communication skills are essential.ResponsibilitiesManage, maintain and support on-premise infrastructure, including firewalls, switches, wireless networks, Windows Server roles (Active Directory, DNS, DHCP, NTFS), and virtualisation platforms (ESXi, Hyper-V).Administer and support backup and disaster recovery solutions, primarily using Veeam whilst leveraging the cloud for offsite solution.Deliver intermediate-level troubleshooting and resolution of issues related to networking, server infrastructure, and virtualisation.Provide support for cloud-based environments, with an intermediate working knowledge of Azure.Maintain comprehensive documentation of the infrastructure, configurations, and procedures.Ensure security best practices are implemented across on-premise environments, with a particular focus on firewalls and network segmentation.Providing BAU support for the businesses and supporting the junior engineers with escalation issues.Ensure detailed and comprehensive information is captured for each ticket, including user details, issue description, troubleshooting steps taken, and resolution.Categorise, prioritise, and assign tickets according to established procedures and service level agreements (SLAs).Maintain timely and accurate updates on ticket status and resolution progress throughout the ticket lifecycle.Key RequirementsExperience working in on-premise infrastructure environments.Some working knowledge of cloud platforms such as Azure.Strong hands-on experience with firewalls (configuration, management, and troubleshooting) and networking technologies (switches, wireless networks, NPS).Expertise in virtualisation platforms, including VMware ESXi and Microsoft Hyper-V.Proficient in administering and supporting Windows Server environments (Active Directory, DNS, DHCP, NTFS).Working knowledge of Veeam for backup and disaster recovery solutions.Basic to intermediate working knowledge of SQLIntermediate to advanced server hardware knowledge (Dell, HP, SANs, clusters)Strong troubleshooting skills with the ability to resolve complex infrastructure issues.Excellent communication skills, with experience working directly with clients.Experience with hybrid cloud infrastructure (on-premise to cloud integrations).Certifications such as CCNA, VCP, or Microsoft Certified.Familiarity with automation and scripting to enhance operational efficiency.Package5% Bonus25 days holiday + bank holidaysGenerous employer pension scheme and life assurance coverExtended parental leave provisionContinuous professional development scheme #J-18808-Ljbffr

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