Receptionist/Care Navigator
4 days ago
Job Summary St James Surgery is looking to recruit a full‑time receptionist to join our friendly team. The post‑holder will work at both our main surgery, in Clacton and our branch in St Oysth. The receptionist plays a pivotal role in the experience of patients at our practice, helping them to access the right services and dealing with their queries face‑to‑face, online and by telephone. General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills. Main duties Greeting and directing all patients. Making appointments. Answering queries and complaints from patients and outside agencies, signposting to the appropriate staff member as appropriate. Accepting, issuing and handing out prescriptions, letters, completed forms, specimen bottles, etc. Advising patients of practice procedures. Accurately maintaining patient database and records, photocopying, filing and scanning. Person Specification Essential Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times. Experience of working with the general public, being sensitive and empathic in distressing situations. Ability to work as part of a team. Strong IT and administration skills, with a high level of accuracy and attention to detail. Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance. Desirable Previous medical or healthcare receptionist experience is desirable. Knowledge of Emis Web would be an advantage, but full training will be provided. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Salary & Contract Salary depending on experience. Contract: Permanent. Working pattern: Full‑time. Job Locations 89 Wash Lane, Clacton on Sea, Essex, CO15 1DA (Main surgery); Branch in St Osyth. Contact If you would like to find out more information about this role, please do not hesitate to get in contact with us. Employer Details Primary Care Careers89 Wash LaneClacton on SeaEssexCO15 1DAWebsite: https://www.eoeprimarycarecareers.nhs.uk/ #J-18808-Ljbffr
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Receptionist & Patient Care Navigator
3 days ago
Milford on Sea, United Kingdom NHS Full timeA local healthcare practice is seeking a full-time receptionist to join their friendly team. The role requires greeting patients, managing appointments, and handling queries both face-to-face and over the phone. The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to work in a busy environment....
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