Director of Professional Services

Converge Technology Solutions: A Commitment to Inclusivity, Innovation, and Sustainability As part of a global technology business, Converge Technology Solutions, the trading names of Stone Technologies Limited based in Staffordshire, UK, designing industry specific IT solutions for each and every client. An IT reseller and IT manufacturer as well as having an award-winning IT recycling facility. Standing out as an innovative, highly accredited market leader with exceptional employee engagement. Our core values are clear, with sustainability at the heart of our activities. Inclusivity and Support: We believe that everyone is welcome and will always be supported in their career with us. We encourage our people to bring their authentic selves to work, ensuring that everyone has an equal opportunity to reach their full potential. Our Disability Confident Employer, Care Leaver Covenant and Foster Friendly accreditations are a testament to our commitment to these principles. Nurturing Diversity: Our support for employees and embrace of diversity go beyond policies and procedures. We provide an environment that nurtures inclusivity and engagement. From comprehensive training programs and a wide variety of apprenticeships to opportunities for community support with up to three days a year to volunteer, we create a space where employees can thrive. Sustainable Practices: Built around sustainable business methods and a true dedication to delivering the best possible service to our customers, we believe in our people to always work with integrity and continually innovate. We understand that taking inclusion and diversity seriously is imperative to living up to our values. Location: HQ Stafford or HybridDepartment: Professional ServicesHours: Full Time, Monday - FridayReports to: Vice President, Technology & Services – UK Join a Purpose-Led Technology Company Driving Sustainability Converge UK is on a mission to deliver sustainable, innovative IT solutions—and we’re growing. We’re looking for an experienced, people-focused Director of Professional Services to lead and evolve our Professional Services organisation across PMO, Engineering, Consultancy and Field Operations. If you’re passionate about delivering exceptional customer experiences, driving operational excellence, and developing high-performing delivery teams, this could be the perfect role for you. What You’ll Do As a senior leader within the Technology & Services function, you will provide strategic direction, operational leadership and people development across all Professional Services teams. You will ensure that customer projects, engineering activities and field operations run efficiently, consistently, and to the highest possible quality—driving best practice to strengthen our services portfolio and expand our capabilities. Your work will directly influence customer satisfaction, revenue generation, partner relationships, and the continued growth of the business. Core Responsibilities Deliver exceptional internal and external customer service across all Professional Services functions. Support daily operational activity to ensure consistency, compliance, and high performance. Maintain accurate reporting, governance and data-driven performance insights. Ensure adherence to health and safety, compliance, and internal management policies. Drive continuous improvement and the adoption of scalable, repeatable working practices. Role-Specific Responsibilities Strategic Leadership Develop and execute the Professional Services strategy in partnership with Sales and the Senior Leadership Team. Align Professional Services delivery teams with business objectives, customer requirements and commercial targets. Act as a trusted advisor to senior stakeholders on capability, resource planning, and service performance. Deputise for the Vice President of Technology & Services when required. Produce weekly and monthly MI, forecasting, utilisation and performance reports, including SLT pack preparation. Drive innovation, automation, self-service and knowledge management. Engineering Leadership Lead engineering functions ensuring SLA compliance, warranty performance, and high levels of utilisation. Oversee scheduling, field service operations, spares logistics, and overall engineering efficiency. Analyse field mileage and operational data to optimise geographic coverage, skill alignment, and cost-effectiveness. Project Management Office (PMO) Oversee planning and execution of customer projects, ensuring readiness across people, process and technology. Drive best practice across risk, change, configuration and project governance. Support seamless transition of customer projects into BAU operations and service delivery functions. Service Operations & Quality Ensure efficiency, performance and stability across all Professional Services lines of service. Provide senior escalation management for major incidents, distressed projects or service issues. Analyse performance data to identify optimisation opportunities and deliver continuous improvement. Recruit, mentor and develop managers and technical specialists across all Professional Services functions. Foster a high-performance culture focused on accountability, collaboration and customer-centricity. Promote Agile or similar approaches to enhance communication, delivery and adaptability. Manage budgets and forecasts across Professional Services (including £1–2M responsibility). Maximise revenue generation, improve utilisation and drive profitable project delivery. Manage partner and vendor relationships, ensuring value for money, performance and commercial alignment. Lead quarterly business reviews and ensure actions are driven to completion. Why Join Us? At Converge UK, you’re not just doing a job—you’re contributing to a company with purpose: Our Values Empowering Our People – We invest in your growth and success. Sustainability & Community at Heart – Your work supports environmental and social impact. Customer-Centric Excellence – You help make our customers faster, more efficient, and more innovative. Partnerships Built on Trust – Join a supportive, collaborative environment built on transparency and performance. What We Offer A high-impact leadership role shaping the future of Professional Services at Converge UK. Opportunities to scale and mature delivery teams across engineering, consultancy, PMO and field operations. Development and training to support your leadership, technical and commercial growth. A collaborative culture with a focus on continuous improvement, quality and innovation. Wellbeing support through our Help at Hand employee app and optional health cash plan. Holiday buy scheme—purchase up to 5 days of additional annual leave (T&Cs apply). Ready to Apply? If you’re a results-driven leader with a passion for operational excellence, team development and delivering high-quality customer outcomes, we’d love to hear from you. Apply today and help strengthen and grow the Professional Services capability at Converge UK. We reserve the right to close this advert early if we are in receipt of sufficient applications for this position. No terminology in the advert you have seen is intended to discriminate on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or beliefs, sex or sexual orientation, and we will gladly accept applications from all sections of the community. We have an equality, diversity, and inclusion policy that support this approach. To discuss any reasonable adjustment or request a paper based application form as an alternative, please contact People Operations on 08448 22 11 22 #J-18808-Ljbffr