Product Services Agent

A Bit About Us Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media. Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan. We are the trusted partner to over 500 sports organisations globally, capturing the highest quality data for many of the world’s largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA. From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organisations, we are driven to deliver the difference for our partners. What We Do Sportstech Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions. Video Fully automated streaming technology, production and distribution services that help showcase sports to the world. Sportsbook Everything a sportsbook operator needs to manage their operation and grow profits — all powered by the finest live sports data available. Media & Engagement We help brands and publishers engage and monetise sports fans with personalised campaigns and content they’ll love. Free-to-Play Department Love Sports and Digital Games? Then you’ll love working in the Free-to-Play department The Free-to-Play team specialises in building and operating digital fan engagement products — including fantasy and predictor games, trivia, polls, and more. We partner with leading media companies and sports organisations around the world, spanning sports like football, baseball, soccer, golf, and rugby. Our clients include the NFL, MLB, FIFA, EWC, News UK, PGA, FIBA, AFL, and MLS — just to name a few. What You Will Be Doing, Primarily: Providing customer support for our fans (users of the games we build) via our customer support platform (Zendesk). This typically involves answering questions and identifying any issues that need investigation. Monitoring our products during live matches and events to ensure smooth operation, escalating issues as needed. Performing dedicated testing of our products (basically playing the games we build). A chance to build meaningful experience that opens the door to future full-time opportunities within the company. What We Offer Exposure to all areas of the business, with future opportunities to work in our offices around the world. The chance to work on an exciting range of products with great clients. An amazing team that makes coming to work something to look forward to. The Team You’ll report to the Head of Support and work with a global team of Client Delivery Manager, Account Managers, Designers, Developers, QA and other Support staff. When you come into the office, you'll be surrounded by all areas of the Genius business. Personal Attributes Passionate about sports and digital experiences Authentic, enthusiastic, curious and proactive nature Ability to prioritise tasks effectively and work collaboratively A student looking to get into the sports tech industry Comfort working with remote teams and different communication styles Empathy and professionalism when communicating with users Willingness to work unusual hours given the global nature of sports Requirements Ability to work hours outside standard business times including at least one weekday shift and one weekend shift per week. Willingness to take on additional shifts (2 per week) during busy periods (e.g., EPL, NFL, AFL/NRL season starts). Ability to manage a sometimes inconsistent schedule as needs fluctuate throughout the year. Equal Opportunities Genius Sports Group is proud to be an equal opportunities employer. We recognise and celebrate the benefits that a diverse and inclusive workforce brings to our business, our customers and our people. We welcome and consider all applications regardless of age, disability, gender reassignment, marriage, pregnancy, maternity, race or nationality, religion or belief, sex and sexual orientation, or any other status protected by applicable law. #J-18808-Ljbffr