Senior Relationship Manager

Who are we?At OpenPayd, we are building a universal financial infrastructure to power the growth of the digital economy. Our rails-agnostic approach empowers any business to move and manage money globally - across both traditional rails and stablecoins — at scale, and in real time.The OpenPayd platform delivers a suite of banking and payments infrastructure: accounts in over 40 currencies, FX, on/off ramp, international and domestic payments, Open Banking services – all via a single API.A global network of licences alongside our best-in-class tech is why we're trusted by 800+ enterprise clients to process over €130 billion annually.How will you add value to the OpenPayd journey?Own and manage a portfolio of Tier 1 and Tier 2 client accounts, ensuring long-term satisfaction and retentionIdentify opportunities to upsell and cross-sell relevant products and services to maximise account valueBuild and nurture strong, strategic relationships with key stakeholders across client organisationsServe as the main point of contact for escalations, complex queries, and strategic account directionMaintaining a portfolio of existing or new corporate customersManaging the delivery of issues solved by the operations teamBuilding relationships with our existing clients in order to meet revenue forecasts, increase the revenue and their satisfactionEstablishing and maintaining long term customer relationships providing best practice advice to improve their operations and initiatives and monitoring outcomes for OpenPaydInitiating and participating in account planning sessions with both internal teams and client's key stakeholdersCapturing new customer requirements in order to improve revenue and satisfactionMonitoring client communication channels and proactively assisting customersLiaising with other departments where appropriate to deliver end-to‑end client successThe ideal candidate will have the following:Have at least 8 years' experience in FX/Banking/Cross-border Payments and or Financial Technologies or relevant with similar clients verticals (Financial Institutions, Banking, Crypto, SAAS, Gaming / FX Providers)Min 10-15 years of client facing experienceExperience working directly with customers from a variety of backgroundsExcellent relationship management skillsProficiency in modern office place communications and project management tools (Slack/Trello/HubSpot etc…)Proficiency in CRMs – Salesforce preferablyA general understanding of Foreign ExchangeA general understanding of Bank TransferA general understanding the Fintech industryA willingness to engage with customers and to go above and beyond to deliverAbility to drive projects and lead operational efficiency through proposing new solutionsSelf-driven & motivated individualStrong understanding of Salesforce reporting and client managementExcellent communication skills able to handle challenging conversations and communicate persuasively at C-levelOur perks and benefits:Personal training budget - £3000Cycle to Work schemeDiscounted gym membershipCorporate discounts via PerkBoxTravel loanCompany Pension planHealth, Dental & Life InsuranceFriday office breakfasts, office fruits and a full bar & regular team socials25 days annual leave plus the Bank Holidays, extra day off for Birthday & Social VolunteeringWe’d like you to take a read of our Talent Acquisition Privacy Notice which explains how we collect and process your personal data. Please read our notice carefully. By submitting the application button, we will consider that you aware of it.We are looking forward to receiving your CV.OpenPayd Talent TeamTo all recruitment agencies: OpenPayd does not accept speculative agency resumes. Please do not forward resumes to our jobs alias, OpenPayd employees or any other company location. OpenPayd is not responsible for any fees related to unsolicited resumes. OpenPayd will only accept CV's from the partners with relevant agreement via the People and Talent team only. #J-18808-Ljbffr