Director of Operations

4 days ago

Greater London, United Kingdom BM Digital Full time

Director of Operations (EOS Integrator) – BM Digital We’re looking for a Director of Operations who thrives on turning vision into action. This role is the heartbeat of the agency – ensuring our big ideas get executed with precision, connecting leadership with every department, building systems that keep the business moving, and creating accountability that drives growth. About Us BM Digital is a tech‑enabled growth firm helping leading brands scale profitably and predictably. We combine full-service performance marketing with proprietary tech, including a creator marketplace managing over 80,000 influencer partnerships monthly, an AI-powered platform to streamline discovery, outreach, and whitelisting, and proven playbooks in influencer marketing, paid media, performance creative, and CRO. We’re trusted by 100+ high-growth DTC brands across beauty, wellness, lifestyle, and health. Our team of 70+ growth operators, analysts, and creatives manages over $200M in annual media spend and drives meaningful bottom-line impact for our partners. Key Responsibilities Act as the EOS Integrator, ensuring strategy and execution are aligned across all departments. Develop, document, and enforce SOPs and operational systems to improve efficiency and scalability. Drive execution of company priorities, projects, and initiatives, ensuring deadlines and KPIs are met. Lead operational meetings, manage accountability structures, and ensure effective follow-through. Monitor business KPIs and scorecards, providing insights and reports to leadership. Identify bottlenecks and inefficiencies, proactively solving problems and improving processes. Ensure smooth cross-department communication and collaboration (marketing, sales, client success, finance, HR). Manage special operational projects and continuous process improvement initiatives. Requirements Proven operations management experience, preferably in a marketing agency, SaaS, or professional services. Hands‑on experience with EOS / Traction and familiarity with the Integrator role. Strong background in process building, project management, and systems implementation. Excellent communication, organizational, and problem-solving skills. Ability to create structure, drive accountability, and lead cross‑functional execution. Tech‑savvy with experience using CRM/project management tools (ClickUp, Asana, Monday.com, HubSpot, or similar). Fluent in English (written and spoken). Available to overlap U.S. time zones. Additional Details This is a full-time, remote position. Compensation depends on the candidate’s experience and location, ranging from $80,000 to $300,000 per year (base + performance bonuses + equity). #J-18808-Ljbffr

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