Sales Team Manager

Hybrid: 3 days in the office and 2 days from homeSalary: A salary of £40k - £45k (OTE £60K - £70K)Big things are happening here. We're entering a new phase of exciting growth, and you could be a key part of it.We are seeking a talented and motivated Secured Sales Manager to join our highly skilled team. As a Secured Sales Manager, you will play a crucial role in driving performance, customer satisfaction, and compliance within the Advisor, Trainee Advisor and Case Manager functions. This role is responsible for delivering an outstanding customer journey, ensuring optimal conversion rates and maintaining adherence to compliance and training procedures.This is a real opportunity to join a market-leading financial platform backed by ClearScore’s global success and long-term growth plans. You'll be working alongside some of the best in the industry, with access to training, support, strong partnerships with top lenders and a clear vision for the future.What you’ll be doing:Lead and manage the Advisor, Trainee Advisor and Case Manager functions to drive performance and efficiency.Deliver an exceptional customer journey, ensuring high satisfaction and optimal conversion rates.Oversee the Sales and Case Manager departments, maximising profitability while maintaining compliance and quality standards.Embed a “Customer First” culture, ensuring the right customer outcomes at every stage.Monitor call quality, customer file audits, and satisfaction metrics to uphold service excellence.Conduct regular performance reviews, providing coaching and development opportunities for staff.Define and implement KPIs, regularly assessing their relevance to business and regulatory needs.Foster strong collaborations with internal teams to align business and marketing strategies.Maintain and strengthen partnerships with lenders to drive conversion and product development.Encourage and support technological improvements to enhance processes and customer interactions.Ensure full compliance with regulatory requirements and corporate governance.Promote a culture of ‘Treating Customers Fairly’ (TCF) and ensure employees understand their role in supporting it.Provide ongoing training and development for staff to ensure compliance with Customer Conduct Rules.Undertake additional responsibilities as required by management.What we expect from you:A strong leader with experience in managing and developing high-performing sales teams.A customer-centric mindset, ensuring all activities focus on right customer outcomes.Proven ability to drive sales performance while maintaining compliance and ethical standards.Excellent coaching and mentoring skills, fostering a supportive and motivated work environment.A strategic thinker who can align departmental goals with broader business objectives.Strong understanding of regulatory requirements, ensuring compliance at all levels.Ability to build and maintain effective relationships with internal teams and external lenders.Proactive in identifying and implementing process improvements to enhance efficiency.A commitment to continuous learning and professional development, both for yourself and your team.Why ClearScore?ClearScore is the UK’s #1 credit score and report app. We are also present in South Africa, Australia and Canada, with more than 20 million users globally and growing fast. Someone joins ClearScore every 20 seconds.We have established relationships with over 50 of the main lenders in the U.K., and have been a trusted tool for customers to manage their credit and make better financial decisions.Since October 2016 we have helped 1.8 million users take out a new credit card or loan. We are user-centric at our core and we believe in leveraging technology to enable positive financial choices. We are design-led and data-driven and we embed these behaviours in everything we do.Benefits:25 paid holidays and a “duvet day” on your birthdayPrivate health and dental cover - including mental health support through BupaGP office visitsUp to 6% matched pensionRegular Lunch and Learns with guest speakersDog-friendly officeDaily breakfast and free snacksAccess to discounts via Cobens ExtrasFree sports and social clubsContinued investment into learning and developmentLeadership-led trainingIn-house psychotherapistFinancial coach to help you plan and achieve your goalsNo clock-watching cultureGenerous maternity and paternity plansCulture and inclusion representativesTransparent pay structure and a career growth planWhat is D·One?D·One was created in 2022 as a result of ClearScore’s acquisition of Money Dashboard - a company with best in class open banking and categorisation capabilities. The D·One mission exists to provide open banking data to lending partners, market researchers including hedge funds and ClearScore. Currently, our primary goal is enabling lenders to adopt open banking by delivering a lender specific open banking service with best-in-class credit analytics.Our Hybrid ModelWe embrace a dynamic hybrid work environment that balances flexibility with collaborative in-person experiences. Our approach is designed to foster innovation, team connection, and individual productivity.Level 6 and above: Minimum 3 days per week in-officeWe believe this structure offers the best of both worlds - the flexibility of remote work and the synergy of face-to-face collaboration. Our office days are carefully coordinated to maximise team interactions and learning/ mentorship opportunities.What This Means for You:Flexibility to manage your work and lifeDedicated in-office days for team building and collaborative projectsOffice facilities (with plants) designed for productive interactionsClear expectations and support for maintaining our hybrid scheduleWe’re committed to creating an inclusive environment that accommodates diverse needs while maintaining our collaborative culture. Join us in shaping the future of workNote: While we offer flexibility, commitment to our hybrid schedule is an important aspect of our team culture and performance expectations.Inclusion PolicyWe are always looking for talented individuals to join ClearScore. We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for our people. Please see our People Policy Notice at https://www.clearscore.com/people-notice .ClearScore is committed to providing equal employment opportunities to all qualified individuals. As an equal opportunity employer, we are able to make reasonable adjustments to accommodate individuals with disabilities during the recruitment and selection process. If you require accommodation, please inform us in advance, and we will work with you to meet your needs. #J-18808-Ljbffr