Sr. Program Manager, DSP Risk

At Amazon, we're working to be the most customer-centric company on earth. One customer experience that we’re constantly looking to take to a new level is how we fulfil and deliver their orders. The goal of Amazon is to build a world class last mile operation. Amazon aims to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services. We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers. As a DSP, these high-performing entrepreneurs can now be their own boss managing a fleet of up to 40 vans delivering Amazon packages. We are looking for a Senior Program Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for Delivery Service Partners. As the team is relatively new, this role is a great opportunity to influence the overall DSP program, set processes and drive improvements. The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced, ambiguous and dynamic business environment. Key job responsibilities Manage multiple projects and tasks ensuring timelines are met, resource needs are understood. Effectively influence, negotiate, and communicate with internal partners and senior leadership. Plan, direct, supervise and control the execution of business, technical, and administrative functions of the DSP lifecycle. Create SOPs and drive process improvements. Ensures critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership. Cross functional coordination and alignment. Able to switch between supporting, leading and managing. Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution. Collaborating with stakeholders including Coaching and Compliance teams to build a supportive culture of DSP growth and development. The Network Health team is part of the wider APAC DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the “win-win” collaboration with our DSPs while improving performance and compliance. Basic Qualifications Bachelor's degree 5+ years of program or project management experience Experience in Compliance, Risk Management, Internal Auditing or Internal Control Ability to use data to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership Business English (written and verbal communication) Preferred Qualifications Master's degree, or MBA Experience in a transportation industry Japanese language skills Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr