Sales Associate

1 week ago

Manchester, United Kingdom Bremont Watch Company Full time

Sales Associate – Bremont Watch Company Join Bremont Watch Company as a Sales Associate to provide premium customer experiences and drive sales of our luxury timepieces. Responsibilities Consistently achieve or exceed monthly and quarterly sales quotas through proactive selling, upselling and cross‑selling techniques. Develop and implement boutique marketing initiatives to increase awareness, footfall and sales. Maintain a professional appearance in line with company guidelines and enhance the brand's image. Proactively recruit new clientele and build relationships with existing customers. Provide product knowledge and make product recommendations to customers. Deliver first‑class customer service and after‑sales support to increase loyalty. Respond to live chats daily in line with company expectations. Use excellent written communication skills for all client and internal correspondence. Work flexible shifts, including evenings and weekends, and provide support at other boutiques when required. Assist with event setup and breakdown, meet and greet guests, and create opportunities to build client relationships. Receive and distribute service/repair watches and liaise with Customer Service to ensure a smooth process. Maintain visual merchandising standards within the boutique environment. Participate in in‑store events, trunk shows and promotional activities to generate excitement. Address customer concerns with professionalism and find solutions to maintain satisfaction. Stay updated on fashion trends and industry news to inform interactions. Process sales transactions accurately and efficiently. Adhere to store policies, procedures and legal requirements, including returns and counterfeit detection. Ensure store security and prevent theft or fraud. Comply with GDPR data protection requirements and maintain confidentiality of sensitive information. Collaborate with team to ensure smooth store operations. Qualifications Hard‑working and reliable attitude. Proven success in a fast‑paced luxury retail environment. Effective merchandising skills and attention to detail. Minimum 2 years luxury retail experience. Strong grasp of mainstream and niche watch brands. Strong interpersonal skills and self‑motivation. Excellent presentation and written communication skills. Intermediate Excel skills and proficiency in Microsoft Office. Benefits Generous Holiday Entitlement – 25 days plus a birthday day. Life Assurance – 3× annual salary. Family‑Friendly Benefits – enhanced maternity and paternity leave. Milestone Recognition – awards and the chance to receive a Bremont timepiece. Career Growth – tailored training and development pathways. Exclusive Discounts – permanent employee discounts and Friends & Family sales. Wellbeing Support – confidential counselling and 24/7 financial/legal advice. Social Culture – regular social events throughout the year. Community Giving – time off for approved volunteering. Working Environment Standard weekly hours: 32. Shop opening hours: 10 am – 5 pm Monday‑Saturday; 11 am – 4 pm Sunday. Role is autonomous under the boutique manager with national travel required. Probation: 4 months. Application Process Stage 1 – Interview with hiring manager and HR via Teams. Stage 2 – Interview with hiring manager and senior manager onsite. We are dedicated to creating an open and inclusive working environment. We provide flexible and accessible hiring practices and will adapt to your needs throughout the process. We welcome any requests for adjustments. #J-18808-Ljbffr

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