Project Support Officer

First Choice Homes Oldham provided pay range This range is provided by First Choice Homes Oldham. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Project Support Officer Location: Oldham (Hybrid – 37 hours per week) Reporting to: Project Manager Asset Investment Delivery Salary: £31,083 per annum Contract: Permanent First Choice Homes Oldham (FCHO) have a fantastic opportunity for a Project Support Officer (known internally as a Contract Delivery Officer) to join our Investment Delivery team. This is a customer‑focused role where you’ll play a key part in supporting the planning, coordination, and delivery of our Investment Programme projects, including major works, disrepair, structural works, and component replacements across our housing portfolio. This full‑time hybrid role requires you to work from our central Oldham office two days a week (Wednesday and Thursday) and travel to sites at least once a month. The impact you’ll make You’ll provide vital business and administrative support to ensure our investment projects are delivered efficiently, on time, and to the highest standards. You’ll work closely with Project Managers, Project Officers, Surveyors and contractors – helping to keep our homes safe, well‑maintained, and meeting the needs of our customers. You’ll also act as a key point of contact for tenants, ensuring they’re informed, listened to, and supported throughout works. You will: Provide administrative and coordination support for the effective delivery of capital investment, major repairs, and improvement works. Lead on customer engagement, ensuring excellent communication and a responsive, empathetic approach to enquiries and complaints. Attend site meetings, take minutes, and support progress monitoring and reporting. Raise purchase orders and support the financial tracking of project spend. Assist in preparing project and contract documentation, ensuring accurate and timely records. Monitor performance data, track key milestones, and ensure contractor compliance and customer satisfaction. Liaise with tenants, contractors, and colleagues to maintain smooth communication and resolve queries effectively. Support the procurement and performance management of external contractors and suppliers. Provide business support for the Disrepair Manager, ensuring clear communication and accurate reporting. Assist with the organisation of stakeholder meetings, presentations, and project briefing. Support service improvement by identifying trends and contributing to process enhancements. You’ll need: Proven experience in business support, contract administration, or project coordination. Excellent communication skills – confident dealing with customers, contractors, and colleagues over the phone, in person, and in writing. Experience working in a customer service or complaints-handling environment. Strong organisational skills, able to manage multiple priorities and meet deadlines. A proactive, problem‑solving approach with the ability to identify and resolve issues quickly. Experience taking and distributing meeting minutes and supporting site-based activity. Good knowledge of digital administration systems and proficiency in Microsoft Office (Excel, Word, Outlook). Attention to detail and accuracy in documentation and financial tracking. A collaborative, team‑oriented approach with a willingness to learn and develop. Desirable (but not essential) Knowledge of housing, repairs, or construction administration. Experience supporting contract delivery, disrepair cases, or major works projects. Benefits Salary of £31,083 per annum. 37‑hour working week with hybrid options (2 days in the office: Wednesday & Thursday). 30 days’ annual leave, plus one company shutdown day and 8 bank holidays (pro‑rated for part‑time colleagues). Option to purchase additional annual leave. Defined contribution pension scheme with up to 10% employer contribution and salary exchange. Automatic enrolment into a healthcare cash plan and private health insurance. Access to Doctorline – 24/7 worldwide GP access for you and your family. Employee Assistance Programme (EAP) – 24‑hour confidential support. Access to our colleague benefits platform for discounts and wellbeing tools. Discounted gym membership. Professional subscriptions paid (where essential to the role). Enhanced maternity, paternity, adoption and sick pay. Access to an on‑site wellbeing room and café. Long Service Awards. Inclusion and accessibility We are committed to building an organisation that represents a variety of backgrounds, perspectives and skills and are proud to be an equal‑opportunity workplace. As an equal‑opportunity employer, FCHO is committed to the equal treatment of all current and prospective colleagues and does not condone discrimination based on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us. We care that you have a great experience with us at FCHO and if you need us to make any reasonable adjustments to make your experience smoother, please let us know – we’ll do all we can. Application deadline Please submit your application before 09/11/2025. We reserve the right to close the vacancy earlier depending on application volume. #J-18808-Ljbffr