Retail Sales Consultant

1 week ago


Derby, United Kingdom Elizabeth Michael Associates LTD Full time

Retail Sales Advisor

Location: Derby

Salary: £24,000 – £28,000 per annum (depending on experience)

Hours: Monday–Friday 7:30am–5:00pm | Saturday 8:00am–4:00pm (with one day off in the week) | Sunday off

Benefits: 20 days holiday plus Christmas shutdown, additional Birthday Day off

About the Role

We are seeking an enthusiastic and customer-focused Trade Sales Advisor to join a busy, well-established business based in Derby. This is a fantastic opportunity for someone with a strong interest in customer service and sales to work within a friendly, fast-paced environment where every day brings something new.

You’ll be the first point of contact for customers visiting the showroom, ensuring they receive an exceptional level of service from the moment they walk through the door. You’ll help them find the right products, offer practical and technical advice, and play a key role in creating an inviting and professional showroom experience.

Key Responsibilities

Welcome customers into the showroom, providing friendly and professional assistance to identify their needs

Deliver outstanding levels of customer service to both retail and trade customers

Advise customers on product selection, suitability, quantities, and technical requirements

Confidently promote related and complementary products to maximise sales opportunities

Maintain an excellent knowledge of product ranges, pricing, and availability

Liaise with the warehouse team to confirm stock levels, deliveries, and order progress

Accurately process orders, payments, and account details using the internal sales system

Ensure the showroom remains clean, well-presented, and displays are clearly labelled

Assist with merchandising, stock moves, and maintaining promotional displays

Follow company procedures for handling payments and customer data

Support colleagues across other areas of the business when required

Attend occasional training sessions or factory visits to enhance product and sales knowledge

About You

Confident, personable, and able to build rapport quickly with customers

A strong communicator with excellent attention to detail

Sales or customer service experience within a showroom or retail environment preferred

Good organisational skills and the ability to manage multiple enquiries at once

Comfortable using computer-based sales systems and managing customer records

Flexible, proactive, and happy to support a close-knit team environment

Why Apply?

You’ll join a supportive team within a stable and successful business that truly values its people. This role offers variety, responsibility, and opportunities to learn and develop within a professional retail and trade sales setting.

EMA25



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